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Butler

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities
  • To ensure continual source of information, help and assistance to all guests.
  • Builds a rapport with the in-house guests on the floor and maintain interaction to facilitate guest recognition and obtain information regarding their preferences.
  • Maintains and protects the privacy and security of in-house guests.
  • Ensures all guests arrival and departure procedures are completed as defined in the Butler Services SOP manual.
  • Always ensures smooth operations.
  • Co-ordinates all operational departments to exceed guest expectations.
  • Takes full responsibility for all operating equipment and working tools.
  • Up sells of spa and dining experience within the hotel.
  • Handles guest feedback efficiently.
  • Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
  • Requires driving hotel buggies and pass the buggy driving test.
  • Keeps the immediate supervisor fully informed of all problems or unusual matters of significance.
  • Has a full comprehensive knowledge of the hotel, including all departments, services, and outlets.
  • Ensures the butler pantries are maintained and operationally always prepared.
  • Maintains open line of communication and co-ordinate with related departments to ensure guest requests and complaints are handled effectively and efficiently.
  • Takes corrective actions when required to improve safety of all work areas.
  • Maintain clear and effective communication with other hotel departments to ensure guest requests are fulfilled.
  • Identifies and anticipates guests' needs and requirements.
  • Adheres to all policies and procedures as stated in the Butler Services SOP manual.
  • Reports on duty punctually and in accordance with the department duty roster.
  • Adheres at all times to the departmental grooming and uniform standards.
  • Adheres to all hotel and company policies and procedures.
  • Adheres to all hotel health and safety policies.
  • Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
  • Has full understanding and is knowledgeable of all in-room services, amenities and functions.
  • Is fully proficient and knowledgeable with the hotel operating system (Opera).
  • Ensures a full and complete shift hand over.
  • Conducts daily standard and quality checks.
  • Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
  • Performs other duties and responsibilities as assigned by senior management.
  • Assist in assuring all standard service procedures are adhered to and carried out in detail.
  • Ensure all arrival rooms are checked and ready prior to an arrival.
  • Ensure all amenities are in place as per remarks and profile of guest.
  • To offer welcome towels and serve welcome drinks to all guests on arrival.
  • To complete a full room orientation for the guest on arrival including assisting guest with their luggage.
  • Offer unpacking service on arrival and packing service for departure guests.
  • Respond to guest requests e.g. urgent laundry / pressing requirements.
  • To serve in-room dining service requests.
  • To attend to guest complaints of room facilities.
  • To offer shoeshine / laundry / pressing service.
  • Offer evening turn-down service to guests, preparing the room for a comfortable night's sleep.
  • To make restaurant recommendations and reservations.
  • Ensure guest dietary restrictions or allergies are accommodated.
  • Assist with arranging transportation, reservations, and other concierge services.
  • Handle special requests, such as arranging room decorations, special occasion celebrations, or in-room spa services.
  • Keep accurate records of guest preferences and special instructions for future visits.
  • Constantly check the appearance, cleanliness of the rooms, and report any maintenance issues or room deficiencies to the appropriate department.
  • To carry out specific duties or tasks assigned within a specific time frame.
  • All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
  • Must be familiar with all company policies and procedures relevant to their position.
  • Must be fully versed in safety and emergency procedures.
  • Stay updated on hotel services, amenities, and promotions.
  • Participate in training programs to enhance your skills and knowledge.
  • Always Maintaining the highest levels of hygiene and cleanliness.
Desired candidate profile

Minimum 1 year experience in Butler role

good communication skills

Attention to detail

Multitasking & Flexibility

problem solving

Additional Information

  • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
  • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
  • Assist in maintaining a highly motivated and well trained staff
  • Open and close shift in accordance with Manager's Checklist.
  • Train, maintain and enforce all Anantara Service Standards
  • Properly execute revenue and check control procedures on shift
  • Maintain a safe and sanitary work environment for all Associates and guests
  • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  • Be on the floor during entire meal period and ensure adequate coverage
  • Ensure that only a quality product is being served
  • Maintain proper Associate uniform standards
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
  • Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
  • Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
  • Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy
  • Identify and recommend incentive programs, new ideas, and methods of operation