Robotic Division Internship
7 days ago
We seek talented final year engineering students from universities to take part in our Robotics Student Internship Program for 36 months/ days. Interns will not only explore aspects of Sales & Support Engineers job but also to gain practical work experience in robotics work environment before their graduation. Upon the successful conclusion of their internship interns will have the opportunity to transition to a job as fulltime Sales & Support Engineer in our company or one of our other clients.
1. Customer Interaction:
1.1. Attend to customers by helping them select products and conducting demos.
1.2. Ask the right questions to understand customer requirements and direct them to the appropriate products.
1.3. Provide outstanding customer service by greeting and welcome understand their needs to offer products.
1.4. Drive sales through customer engagement suggestive selling and sharing product knowledge.
2. Customer Support:
2.1. Respond to customer queries through call chat email and walkins in a timely and accurate manner by either answering their questions
or passing them to the appropriate support staff.
2.2. Ensure customer support for new purchases or maintenance requirements.
2.3. Manage customer inquiries and technical tickets allocate tickets to the respective teams and provide aftersales support.
3. Technical Demo Assistance:
3.1. Greet customers and offer guided tours to showcase robot features and capabilities.
3.2. Assist customers in handson interaction with the robots providing realtime demonstrations.
3.3. Gather customer feedback during showroom visits and relay insights to the sales and development teams.
3.4. Support the setup of interactive displays ensuring all robots are functional and optimized for demonstration purposes.
4. Event Participation:
4.1. Stay updated with advancements in robotics and relevant engineering fields.
4.2. Participate actively in companyorganized robotic events like Robo CAMP Robotics Championships exhibitions & others.
4.3. Work flexible hours and at various locations based on event requirements.
5. Sales Coordination:
5.1. Coordinate and assist the sales team by filing important details of requirement and communicating relevant information.
5.2. Help create proposals send them to clients follow up on client responses and schedule further meetings.
5.3. Support sales through due diligence and provide other related assistance as needed.
6. Robot Setup and Maintenance:
6.1. Set up robots as per the project document directed by the CEO/ Innovation Manager. This includes updating robots feed files mapping
announcements branding and performance optimization along with necessary setup to deliver the robot.
6.2. Maintain and manage robots in good condition addressing any required repairs and fixes for robot.
7. Performance Testing and IT Monitoring:
7.1. Conduct integration tests quality control and submit reports while applying fixes.
7.2. Record test procedures and results and install program or repair controllers and tools.
7.3. Monitor the performance of robots ensuring updates and protected from manhandling or damages for optimal productivity.
Requirements 8. Requirements
8.1. Degree in Engineering Mechatronics or similar field in Robotics is preferred but not a must.
8.2. The ability to multitask work in a fastpaced environment and meet deadlines.
8.3. Consistent accurate and thorough with an eye for details.
8.4. Excellent customer service outstanding communication skills written and verbal skills are a must.
8.5. Discipline to keep the deadlinedriven environment provide timely reports and feedback.
8.6. The ability to multitask work in a fastpaced environment and meet deadlines.
8.7. Must have Resident visa with emirates id and NOC to work as intern.
Benefits 9. Benefits & Remuneration (6 days a week 8:30 AM to 6:30 PM)
days of internship stipend is AED 50/ per day
to 90 days of internship stipend is AED 75/ per day.
to 180 days of internship stipend is AED 100/ per day.
9.4. After 181 days of internship the application will be reviewed for fulltime position with the company.
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