Sales Support Engineer
2 weeks ago
Attend tocustomers by helping them select products and conductingdemos.
Ask the right questions tounderstand customer requirements and direct them to the appropriateproducts.
Provide outstandingcustomer service by greeting customers in a welcoming manner andoffering personalizedrecommendations.
Drive salesthrough customer engagement suggestive selling and sharing productknowledge.
1.2.CustomerSupport:
Respond to customer queries through call chat email and walkins ina timely and accurate manner by either answering their questions orpassing them to the appropriate supportstaff.
Ensure customer supportfor new purchases or maintenancerequirements.
Manage customerinquiries and technical tickets allocate tickets to the respectiveteams and provide aftersalessupport.
1.3.Technical DemoAssistance:
Greet customers and offer guided tours to showcase robot featuresand capabilities.
Assistcustomers in handson interaction with the robots providing realtimedemonstrations.
Gather customerfeedback during showroom visits and relay insights to the sales anddevelopment teams.
Support thesetup of interactive displays ensuring all robots are functionaland optimized for demonstrationpurposes.
1.4.EventParticipation:
Stay updated with advancements in robotics and relevant engineeringfields.
Participate actively incompanyorganized robotic events like Robo CAMP RoboticsChampionships internships exhibitions andexpos.
Work flexible hours and atvarious locations based on eventrequirements.
1.5.SalesCoordination:
Coordinate and assist the sales team by filing important details ofrequirement and communicating relevantinformation.
Help createproposals send them to clients follow up on client responses andschedule further meetings.
Support sales through due diligence and provide other relatedassistance asneeded.
1.6.Robot Setup andMaintenance:
Set up robots as per the project document directed by the CEO/Innovation Manager. This includes updating robots feed filesmapping announcements branding and performance optimization alongwith all necessary setup to deliver therobot.
Maintain and manage robotsin good condition addressing any required repairs and fixes eitherat client premises or in the robotlab.
1.7.Performance Testing and ITMonitoring:
Conduct integration tests quality control and submit reports whileapplying fixes.
Record testprocedures and results and install program or repair controllersand tools.
Monitor theperformance of robots ensuring they remain uptodate and protectedfrom manhandling or damages for optimalproductivity.
Requirements
2.1.Degree in Engineering Mechatronics or similar field in Roboticsalong with exposure towards Robotics projects is preferred but nota must.
2.2. The ability to multitaskwork in a fastpaced environment and meetdeadlines.
2.3. Consistent accurateand thorough with an eye fordetails.
2.4. Excellent customerservice outstanding communication skills written and verbal skillsare a must.
2.5. Discipline to keepthe deadlinedriven environment provide timely reports andfeedback.
2.6. The ability tomultitask work in a fastpaced environment and meetdeadlines.
2.7. Must have Residentvisa with emirates id and NOC to work asintern.
Benefits
3.Remuneration
3.1.30 days of internship stipend is AED 75/ perday.
3.2. 31to 60 days of internship stipend is AED 100/ perday.
3.3. 61to 90 days of internship stipend is AED 125/ perday.
3.4.After 90 days of internship the application will be reviewed forfulltime position with thecompany.
2. Requirements and Qualifications 2.1. Degree in Engineering,Mechatronics, or similar field, in Robotics, along with exposuretowards Robotics projects is preferred, but not a must. 2.2. Theability to multitask, work in a fast-paced environment, and meetdeadlines. 2.3. Consistent, accurate, and thorough with an eye fordetails. 2.4. Excellent customer service, outstanding communicationskills, written and verbal skills are a must. 2.5. Discipline tokeep the deadline-driven environment, provide timely reports, andfeedback. 2.6. The ability to multitask, work in a fast-pacedenvironment, and meet deadlines. 2.7. Must have Resident visa, withemirates id, and NOC to work as intern.
KeySkills
ElectricalEngineering,Joomla,Asset,CRM,Fabrication
Employment Type : Full Time
Experience: 2-8 years
Vacancy: 1
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