General Hotel Resort Manager
5 days ago
Responsibilities:
1. Operational Management:
- Oversee daily hotel or resort operations ensuring high standards of quality and service across all departments (front office housekeeping food and beverage maintenance etc..
- Monitor all operations to ensure guest satisfaction is met service quality standards are maintained and operational targets are achieved.
- Coordinate with department heads to ensure smooth operations and efficiency in all areas of the hotel/resort.
- Develop and implement operational policies and procedures that align with the brand s standards and the expectations of guests.
- Lead motivate and manage a team of department heads and staff promoting teamwork guest service excellence and a positive work culture.
- Conduct regular performance evaluations provide constructive feedback and address any employeerelated issues to foster a highperforming team.
- Implement ongoing staff training programs and professional development opportunities to enhance service delivery and operational efficiency.
- Ensure adequate staffing levels and manage recruitment onboarding and employee retention efforts for all hotel/resort positions.
- Develop and manage the hotel or resort budget ensuring financial targets and profitability goals are met or exceeded.
- Oversee revenue management strategies including pricing booking systems and promotions to maximize revenue generation and occupancy rates.
- Monitor and control operational costs ensuring expenses are within budget and resources are utilized efficiently.
- Prepare financial reports analyze performance metrics and take corrective action when necessary to improve financial performance.
- Ensure timely and accurate billing invoicing and payment collection processes.
- Ensure that all guest interactions are handled professionally courteously and efficiently to deliver exceptional guest service.
- Address guest complaints and concerns in a timely and professional manner ensuring customer satisfaction and loyalty.
- Oversee quality control of guest accommodation amenities and services to ensure consistently positive guest experiences.
- Implement guest satisfaction surveys and utilize feedback to continuously improve service and operational standards.
- Promote an atmosphere of luxury and personalized service ensuring that guests feel valued and well taken care of during their stay.
- Collaborate with the sales and marketing teams to promote the hotel or resort through targeted marketing campaigns partnerships and brand initiatives.
- Work closely with sales teams to identify new revenue opportunities special packages and promotional offers that attract new guests and retain existing ones.
- Develop and implement strategies to enhance online presence reputation management and reviews on travel platforms (TripAdvisor Booking etc..
- Foster relationships with local businesses travel agencies and corporate clients to enhance occupancy rates and brand recognition.
- Ensure the property is maintained to the highest standards of cleanliness safety and upkeep including all rooms public areas and facilities.
- Work closely with the maintenance and housekeeping departments to address any repairs issues or special requests promptly.
- Ensure compliance with local health and safety regulations and industry standards including fire safety emergency protocols and environmental sustainability.
- Oversee risk management practices including insurance and security to protect the property guests and staff.
- Collaborate with senior leadership and ownership to set longterm goals define strategies for growth and implement action plans for business development.
- Analyze market trends competitor activities and guest feedback to adapt continuously and enhance the property s offerings.
- Prepare and present detailed reports on hotel performance guest satisfaction financial performance and operational goals to senior management or ownership.
- Ensure the property is positioned as a market leader in terms of service reputation and profitability.
Education & Experience:
- A Bachelor s degree in Hospitality Management Business Administration or a related field (Master s degree preferred).
- Minimum of 35 years of experience in hotel/resort management with at least 23 years in a senior leadership position (e.g. Assistant Manager Operations Manager or similar).
- Experience managing a hotel or resort with multiple departments (front office food & beverage housekeeping maintenance etc..
- Proven track record of driving revenue growth improving guest satisfaction and managing a team effectively.
- Knowledge of hospitality industry standards best practices and local regulations.
Salary: AED 7000 to AED 8000 Accommodation Visa foodmedical
Gender: Male
Nationality: Arabs
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