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Sales Operations Associate

1 week ago

Dubai, Dubai, United Arab Emirates Bayut Full time
Roles and responsibilities

Lead Management:

  • Maintain and manage sales databases by taking ownership of documentation;
  • Verify the existing pools and assign the clients to the Account Managers based on location and language preferences as per rotations;
  • Maintain, update, and edit client's information;
  • Assist with supporting new business onboarding through account set-up & going live;
  • Provide operational support & point of contact assistance to our clients;
  • Monitor and report on credit utilisation for account managers;
  • Manage failed payments, contract activations/cancellations, client documentation.

Business Enablement:

  • Support in onboarding and educating new and current account managers;
  • Set up methodologies and processes on an ongoing basis;
  • Share reporting on operational performance to provide insights to streamline the processes;
  • Utilise all business tools made available to you, such as Sales CRM, Learning Management System, Product updates, etc;
  • Provide Sales/Account Managers with appropriate insight into issues and opportunities associated with their accounts;
  • Work with our sales team to improve our sales process and help us close more sales opportunities;
  • Collect and examine data by using the information gathered to create coherent, intelligent reports;
  • Present the reports to your team and management;
  • Provide actionable insights to guide the sales and marketing teams;
  • Use performance data to pinpoint gaps in knowledge or skills of the sales team

Technical Support and Ops Support:

  • Serve as the sales team's liaison to the Sales ops and operation teams to gather feedback and report issues;
  • Liaise with relevant teams for features and value-added services for effective execution
Desired candidate profile
  • Minimum of secondary education. Bachelor's degree preferred
  • 1 - 3 years of experience in Sales Operations, Sales enabler position
  • Experience in e-commerce/classified space/ pricing strategy is a must
  • Account management experience
  • Knowledge of CRM software
  • Proficiency in Excel is preferred
  • Current knowledge of real estate industry trends and regulations
  • Excellent communication skills
  • Background in customer service/sales
  • Experience working closely with diverse groups of people
  • Possesses strong problem-solving skills
  • A self-starter and a great team player
  • Accuracy and attention to detail
  • High standards, highly motivated, and attention to detail are a must in order to produce quality work
  • The ability to multitask, work in a fast-paced environment, and meet deadlines
  • Ability to work under pressure and establish priorities