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Public Area Manager

1 week ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Roles and responsibilities
  • Responsible for managing and controlling performance, cost, compliance and capacity of Third party logistics partners (3PL) under the roof and on the road.
  • Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
  • Optimizing the 3PL's first and middle delivery network and improving speed to our customer through various initiatives.
  • Contribute and lead major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
  • Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
  • Contribute to contract negotiations with our external fulfillment partners.
  • Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
  • Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
  • Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers
  • Train & direct associates for action and conformance of norms & practices
  • Audit the sites for various operational conformance and norms
  • Conduct audits on based on SOPs, analyze data and propose process improvement initiatives

Basic Qualifications

  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • 1+ years of employee and performance management experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

  • 1+ years of performance metrics, process improvement or lean techniques experience
Desired candidate profile

. Leadership and People Management

  • Strong leadership skills to manage teams, set clear objectives, and drive employee performance.
  • Ability to motivate, mentor, and develop staff while maintaining high morale and productivity.
  • Experience in recruiting, training, and retaining top talent for the area.

2. Operational Management

  • Knowledge and experience in managing daily operations, ensuring efficiency and effectiveness across all aspects of the business.
  • Ability to implement and maintain standard operating procedures (SOPs) to ensure consistency and quality.
  • Strong organizational skills to manage multiple locations or teams effectively.

3. Sales and Performance Management

  • Proven ability to drive sales and revenue growth within the designated area.
  • Strong analytical skills to assess business performance, identify areas for improvement, and implement corrective actions.
  • Ability to develop and implement sales strategies to achieve targets and exceed performance goals.

4. Customer Service and Satisfaction

  • Focus on delivering exceptional customer service and ensuring customer satisfaction.
  • Ability to handle customer complaints, resolve issues, and ensure that services/products meet customer expectations.
  • Experience in creating and implementing customer service strategies to improve customer retention and loyalty.

5. Financial Management

  • Understanding of budgeting, financial analysis, and cost control to manage the financial performance of the area.
  • Ability to analyze profit and loss statements and make data-driven decisions to improve financial outcomes.
  • Experience in inventory management, cost reduction, and ensuring operational efficiency.

6. Problem-Solving and Decision Making

  • Strong problem-solving skills to address operational, staff, and customer-related challenges.
  • Ability to make quick, informed decisions in high-pressure situations.
  • Experience in conflict resolution and managing difficult situations.