Food and Beverage Reservation specialist
1 week ago
Food and Beverage Reservation Specialist The Food and Beverage Reservation Specialist is responsible for managing reservations for dining experiences within the hotel’s restaurants, bars, and special F&B events. This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel’s food and beverage offerings. The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience. ResponsibilitiesReservation:Handle incoming reservation requests via phone, email, or online platforms. Provide detailed information about dining options, menus, special events, and promotions. Accurately input reservation details into the restaurant management system. Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests. Work closely in contact with F&B Operations to communicate special events, offers and pop ups to the clientele. Work closely with Marketing to share the latest marketing material with guests. Support Sales and Events with F&B reservation and organization. Collaborate with other departments when required. Ensure compliance with service tasks in accordance with Brand and LQA standard. Complete any additional projects and administrative tasks assigned by line manager and management.Guest Assistance:Assist guests with inquiries regarding menu items, dietary restrictions, and special requests. Make recommendations based on guest preferences to enhance their dining experience. Manage modifications or cancellations of existing reservations efficiently. Ensure F&B systems are updated to reflect guest preferences and key information. Highlight and assist with any special occasion booking and upselling opportunities. Follow up with guests post‑visit to gather feedback on their dining experience. Follow up on any F&B negative review, connect with guests for recovery experience. Identify repeat guests, develop and maintain relationships and untapped networking opportunities. Track, monitor and report on key information.Upselling and Promotion:Promote special dining packages, wine pairings, or exclusive events during the reservation process. Identify opportunities for upselling additional services such as private dining or events bookings.Reporting and Record Keeping:Maintain accurate records of reservation activities including guest profiles, booking statistics and related databases such as guest consumption, preferences, number of visits. Generate reports as needed for management analysis regarding restaurant occupancy rates and revenue generation from food and beverage services.QualificationsMinimum of 1‑2 years in a similar role within a luxury hotel or fine dining establishment, preferably for a luxury or ultra‑luxury hotel. Preferred: Degree in Hospitality Management or a related field. Strong organizational skills with attention to detail. Proficient in using reservation management software systems. Microsoft Office literacy. Familiarity with all payment methods including cash, credit card, link payments (Canary), gift cards, vouchers. Required to speak, read, and write English; fluency in other languages preferred.#J-18808-Ljbffr
-
Food and Beverage Reservation specialist
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeOVERVIEW/BASIC FUNCTION: The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel's restaurants, bars, and special F&B events. This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel's food and beverage offerings. The specialist...
-
Food and Beverage Reservation specialist
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full timeGeneral InformationCountry/RegionUnited Arab EmiratesProvince/CityAbu DhabiHiring EntityRosewood Abu DhabiDepartmentFood & Beverage - ServicesJob TypeFull-time PermanentJob DescriptionOVERVIEW/BASIC FUNCTION:The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel's restaurants, bars, and...
-
abu dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeOverview Food & Beverage Reservation Specialist - UAE National role at Rosewood Abu Dhabi. The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel’s restaurants, bars, and special F&B events. This role requires exceptional customer service skills, attention to detail, and a thorough...
-
Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeOverview Food & Beverage Reservation Specialist - UAE National role at Rosewood Abu Dhabi. The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel’s restaurants, bars, and special F&B events. This role requires exceptional customer service skills, attention to detail, and a thorough...
-
Luxury Dining Reservations Specialist
1 week ago
abu dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeA luxury hotel in Abu Dhabi is seeking a Food and Beverage Reservation Specialist to manage dining reservations and enhance guest experiences. This role requires exceptional customer service, attention to detail, and a good understanding of food and beverage offerings. The ideal candidate should have 1-2 years of experience in a similar role in a luxury...
-
Food & Beverage Captain
1 week ago
Abu Dhabi - United Arab Emirates (UAE) VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C Full time 3,000 - 3,500Safety and Security• Notify your manager/supervisor immediately in the event of work-related incidents orany other injuries.• Discern and rectify hazardous job methods or circumstances and/or relay them tomanagement and security/safety staff.• Abide by the safety and security directives and processes of the organization anddepartment to guarantee a...
-
Food & Beverage Captain
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C Full timeSafety and Security • Notify your manager/supervisor immediately in the event of work-related incidents or any other injuries. • Discern and rectify hazardous job methods or circumstances and/or relay them to management and security/safety staff. • Abide by the safety and security directives and processes of the organization and department to...
-
Food & Beverage Supervisor
2 weeks ago
Abu Dhabi - United Arab Emirates Rosewood Hotels and Resorts Full timeJob Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION: Assist to maintain a smooth operation and the highest office efficiency in the Food and Beverage Administration office at all times. And support and Assist the Director of Food and Beverage. RESPONSIBILITIES: Keep all administrative records for Director of Food...
-
Inventory Controller
2 weeks ago
Abu Dhabi, United Arab Emirates Independent Food Company Full timeDriven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under it’s umbrella – SALT, Switch, Parker’s, Grind, Somewhere and Public. We are currently seeking an Inventory Controller / Data Entry for our Restaurants for Dubai and Abu Dabhi The key...
-
Inventory Controller
2 weeks ago
abu dhabi, United Arab Emirates Independent Food Company Full timeDriven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under it’s umbrella – SALT, Switch, Parker’s, Grind, Somewhere and Public. We are currently seeking an Inventory Controller / Data Entry for our Restaurants for Dubai and Abu Dabhi The key...
