Head of Technical Support
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
Take charge of daily operations ensuring SLAs, KPIs and quality standards are met while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus and Workforce Management to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance and make informed decisions that optimize support operations. Harness the power of technology to enhance both efficiency and the customer experience. Shape a robust self‑service strategy by maximizing the potential of the knowledge base and chatbot system. Monitor usage insights to identify opportunities for improvement and deliver smart solutions. Work hand‑in‑hand with Product Engineering and other teams to champion the voice of the customer and refine the overall product experience. Set clear actionable performance metrics to track the success of the team and every individual. Drive innovation, collaboration and results at every step.
Qualifications
Demonstrated leadership in managing global technical support or operations teams. Deep knowledge of support methodologies and industry best practices. Hands‑on experience with CRM and help‑desk tools like Zendesk. Strong technical expertise in relevant technologies and systems. Fluency in multiple languages.
Preferred Qualifications
Excellent analytical, organizational and communication skills. Exceptional problem‑solving abilities and a knack for making sound decisions under pressure.
Benefits
A vibrant and innovative work culture encouraging creativity and teamwork. Vast opportunities for professional advancement and skill enhancement. Flexible work arrangements and the potential for international work exposure. Permanent contract or B2B contract.
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