Head of Technical Support
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قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
- Take charge of daily operations ensuring SLAs, KPIs and quality standards are met while continuously refining support processes for greater efficiency and impact.
- Use tools like Zendesk, Jira, Klaus and Workforce Management to streamline workflows and drive results.
- Leverage data and analytics to uncover trends, measure performance and make informed decisions that optimize support operations.
- Harness the power of technology to enhance both efficiency and the customer experience.
- Shape a robust self‑service strategy by maximizing the potential of the knowledge base and chatbot system.
- Monitor usage insights to identify opportunities for improvement and deliver smart solutions.
- Work hand‑in‑hand with Product Engineering and other teams to champion the voice of the customer and refine the overall product experience.
- Set clear actionable performance metrics to track the success of the team and every individual.
- Drive innovation, collaboration and results at every step. Qualifications
- Demonstrated leadership in managing global technical support or operations teams.
- Deep knowledge of support methodologies and industry best practices.
- Hands‑on experience with CRM and help‑desk tools like Zendesk.
- Strong technical expertise in relevant technologies and systems.
- Fluency in multiple languages. Preferred Qualifications
- Excellent analytical, organizational and communication skills.
- Exceptional problem‑solving abilities and a knack for making sound decisions under pressure. Benefits
- A vibrant and innovative work culture encouraging creativity and teamwork.
- Vast opportunities for professional advancement and skill enhancement.
- Flexible work arrangements and the potential for international work exposure.
- Permanent contract or B2B contract.
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