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Principal ServiceNow Solution Architect
2 weeks ago
Principal ServiceNow Solution ArchitectCompany: Bespin Global MEA, an e& enterprise companyJob PurposeThe Principal ServiceNow Solution Architect will own the end to end architecture of the ServiceNow platform. Define how ServiceNow fits within the enterprise architecture (capability map, data domains, target state), design scalable and secure integration patterns, govern delivery quality, and ensure the platform delivers measurable business outcomes.Job DescriptionAt Bespin, we are committed to excellence in all that we do, continually seeking opportunities for improvement and innovation. We prioritize fostering a positive and collaborative atmosphere where teamwork thrives, and we expect all our employees to embrace this commitment as well.Key ExpectationsStrive for operational excellence and process automationPromote collaboration, transparency, and accountability in deliveryUphold security, compliance, and quality as non-negotiable principlesBe a role model in driving modern engineering practicesLive the Bespin values and create a vibrant workplace cultureAdditional ResponsibilitiesEnterprise alignment: define the role of ServiceNow in the target architecture; map capabilities, processes, and data domains; maintain current and target state diagrams and ADRs.Integration reference architecture: author and maintain patterns (synchronous APIs, asynchronous messaging, event streaming, batch/file), antipatterns, and guardrails for reuse and upgradeability.Integration design & delivery: lead integrations using REST/SOAP, Integration Hub spokes/custom actions, MID Server, webhooks, and message brokers/streams (e.g., Kafka, Azure Service Bus); specify contracts, schemas, idempotency, retries/backoff, dead letter handling, and correlation IDs.API & event governance: partner with API platform teams to enforce versioning, SLAs, security policies, and deprecation lifecycle; curate an interface catalog and event taxonomy.Data & CSDM: drive CSDM adoption, service modeling, reconciliation/identification rules, alignment with master data and data quality standards; document lineage and residency/privacy constraints (PII/PHI).Security: design RBAC/ACL models, encryption, secrets management, SCIM provisioning, auditability; integrate with SIEM/SOAR and follow zero trust principles.Performance & resilience: engineer NFRs (availability, latency, throughput), capacity plans, resilience patterns; conduct performance reviews and tuning.SDLC/DevOps: establish Git-based source control and CI/CD pipelines, promote via Update Sets/App Repo, enforce quality gates, and implement ATF coverage including contract and synthetic tests for integrations.Observability: implement structured logging/metrics, distributed tracing, health/usage dashboards; integrate with enterprise APM/monitoring tools.Experience layer: guide Next Experience/UI Builder and Service Portal architecture ensuring accessibility and performance.Governance & cost: run or contribute to an Architecture Review Board/CoE, publish platform standards, evaluate Store apps/spokes for risk and value, manage entitlements/licensing, optimize TCO.Risk, DR, and compliance: define DR/RPO/RTO, backup/restore testing, change risk controls, audit readiness; ensure alignment with sector frameworks.Stakeholder leadership: coach developers/admins, review designs and code, communicate architecture decisions to executives and peer architects.Job SpecificationEducationBachelor's degree in computer science, Information Systems, Electrical Engineering, or related field; MBA is a plus.Working Experience10+ years designing enterprise platforms/solutions; 6+ years hands‑on ServiceNow across modules; lead/architect 3+ end‑to‑end implementations.Professional CertificationsServiceNow CSA – required.CAD and at least one CIS (ITSM/ITOM/CSM/HRSD/SPM/SecOps/IRM) – strongly preferred.CMA or equivalent architect level credential – plus.ITIL v4; TOGAF or comparable enterprise architecture framework – plus.Vendor integration credentials (e.g., MuleSoft, Boomi, Apigee, Azure, AWS) – plus.KnowledgeDeep experience with ITSM/ITOM; additional experience in CSM, ITBM, SecOps, or App Engine is a great plus.Proven ownership of CSDM adoption and CMDB strategy including Discovery and Service Mapping at scale.Strong integration background with API gateways and/or iPaaS/ESB; messaging/streaming (Kafka, Service Bus, Event Bridge, JMS).Security expertise: OAuth2/OIDC/SAML, mTLS, secrets management, ACL/RBAC, domain separation, audit, data retention; familiarity with ISO 27001/SOC 2, HIPAA, PCI as applicable.JavaScript/Glide proficiency (server/client), Script Includes, Business Rules, Flow Designer; performance tuning and antipattern avoidance.SDLC/DevOps on ServiceNow: Git workflows, Application Repository, CI/CD pipelines, ATF coverage; experience with contract testing.Nonfunctional requirements: availability, latency, capacity, disaster recovery; proven delivery of resilient, scalable designs.Clear, concise architecture documentation and strong stakeholder communication skills.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionEngineering and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Bespin Global MEA, an e& enterprise company by 2x#J-18808-Ljbffr
