Customer Service Executive

منذ 5 ساعات

sharjah, الإمارات العربية المتحدة Voxig IT Solutions دوام كامل
Job Summary:We are seeking a customer-focused Customer Service Executive to manage customer inquiries, resolve concerns, and provide professional support throughout the customer experience. The ideal candidate will have strong communication skills and a solution-oriented approach. Key Responsibilities:
Respond to customer inquiries through phone, email, chat, or in person Resolve customer complaints and service issues promptly Provide accurate information about products, services, and company policies Maintain accurate customer records and interaction details Coordinate with relevant departments to resolve customer concerns Follow customer service standards and procedures Follow up with customers when necessary to ensure satisfactory resolution
Qualifications:
High school diploma or equivalent; a relevant degree is an advantage Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Basic computer proficiency Previous customer service experience is preferred