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Client Success Manager
3 days ago
We are seeking a dedicated and results-oriented Client Success Manager to foster strong client relationships and ensure customer satisfaction. You will be responsible for understanding client needs, providing tailored solutions, and ensuring long-term success and retention. Key Responsibilities Build and maintain strong, long-lasting client relationships. Act as the primary point of contact for clients, addressing inquiries and resolving issues. Understand client needs and objectives to ensure the successful delivery of products and services. Collaborate with internal teams to ensure seamless service delivery. Proactively monitor client success and identify areas for improvement. Develop strategies to increase client satisfaction and retention. Upsell and cross-sell additional services to existing clients. Track and report on client health and success metrics. Qualifications Bachelor’s degree in Business Administration or related field. 5 years of experience in client success, account management, or customer service. Proven ability to build and maintain strong client relationships. Excellent communication, problem-solving, and negotiation skills. Proficient in CRM software and client management tools. Benefits Competitive salary and performance-based bonuses. Fun and collaborative work environment. #J-18808-Ljbffr
