Technical Solutions Architect

1 week ago

dubai, United Arab Emirates beBeeTechnical Full time

ServiceNow Technical Consultant Job DescriptionWe are seeking an experienced ServiceNow technical consultant to lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.The successful candidate will collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.They will apply ITIL framework principles to optimize and align service management processes within ServiceNow.Additionally, they will manage integrations between ServiceNow and external systems to support seamless operations.Providing technical mentorship and leadership to project teams, ensuring quality and adherence to best practices is also a key responsibility.Staying current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities is crucial for success in this role.Key Responsibilities:Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules is essential.A solid understanding of ITIL processes and frameworks and their application within ServiceNow environments is also required.Experience in scripting, workflow design, and platform customization is necessary.Proven ability to manage and deliver complex ServiceNow projects in a client-facing role is a must.Excellent communication, stakeholder management, and problem-solving skills are also expected.Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.A Bachelor's degree in Computer Science, Information Technology, or related discipline is preferred.

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