Technical Operations Manager

Join to apply for the Technical Operations Manager role at Intertec Systems . Skills Solutions Architect, Cisco, Azure, Oracle Cloud, Network, Operations. Job Title and Purpose Job Title: Technical Manager – Operations Job Purpose: Technical Manager – Emaar Operations Qualification: Graduate Certifications: Microsoft Certified: Azure Administrator, CCNA/CCNP, ITIL (preferred) Experience: 10+ years of IT experience Strong Expertise In Microsoft 365 administration Cloud platforms (Azure, OCI) Network design and troubleshooting Reporting To Service Delivery Manager Job Summary We are seeking a seasoned and proactive Technical Manager to lead our IT Infrastructure team. This role combines deep technical expertise in Microsoft 365, Cloud platforms (Azure/Oracle Cloud), On Prem Server and Network architecture, with strong leadership and crisis management capabilities. The ideal candidate will drive operational excellence, lead technical escalations, and ensure compliance with contractual and regulatory obligations. Responsibilities Key Responsibilities Lead and manage large, complex IT infrastructure environments, ensuring scalability, security, and performance. Provide strategic direction and hands‑on oversight of infrastructure technologies including M365, cloud platforms, and network systems. Ensure system reliability and drive continuous improvement across infrastructure platforms. Technical Leadership Lead and manage large, complex IT infrastructure environments, ensuring scalability, security, and performance. Provide strategic direction and hands‑on oversight of infrastructure technologies including M365, cloud platforms, and network systems. Must have prior hands‑on technical experience with Microsoft 365. Ensure system reliability and drive continuous improvement across infrastructure platforms. Incident & Escalation Management Drive and lead technical escalations, especially during Severity 1 and Severity 2 business‑impacting incidents. Act as the primary point of contact for critical infrastructure issues, coordinating resolution across teams and vendors. Conduct post‑incident reviews and implement preventive measures. Compliance & Governance Ensure compliance with contractual obligations, SLAs, and regulatory requirements. Coordinate with customer GRC teams and support internal and external audits. Maintain documentation and audit readiness for infrastructure systems and processes. Team & People Management Lead, mentor, and develop a high‑performing infrastructure team. Guide and drive Technical Leads to enhance customer operations through Service Improvement Plans (SIPs). Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular performance reviews and support career development. Strategic Planning & Execution Align infrastructure strategies with business objectives and growth plans. Drive digital transformation initiatives and infrastructure modernization. Technical Skills / Competencies Mandatory Technical Manager with deep technical expertise in Microsoft 365, Cloud platforms (Azure/Oracle Cloud), On Prem Server, and Network architecture, with strong leadership and crisis management capabilities. Experience developing and implementing SIPs, with measurable business impact. Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate required). Optional IT Security Skillset Soft Skills Mandatory Skilled in stakeholder management, vendor engagement, and data‑driven decision making. Collaborative leadership with strong communication and coaching abilities. Optional Collaborative leadership with strong communication and coaching abilities. Seniority Level Director Employment Type Full‑time Job Function Information Technology IT Services and IT Consulting Referrals increase your chances of interviewing at Intertec Systems by 2x. Get notified about new Technical Operations Manager jobs in Dubai, Dubai, United Arab Emirates . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr