Omnichannel Experience Specialist
6 days ago
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels. Key Responsibilities Define and manage omnichannel standards and guidelines. Ensure consistent information, tone, and customer experience across all channels. Support channel integration efforts and cross‑channel handoff design. Review customer‑facing content across channels to avoid inconsistencies. Work with digital, IT, and operations teams to enhance channel strategy. Qualifications Bachelor's degree in Communications, Marketing, Business Strategy, or related field. Experience in omnichannel management, channel strategy, or CX governance. 2‑7 years of experience (depends on educational attainment). Strong skills in content governance, communication standards, or channel optimization. Arabic language is mandatory but not required. #J-18808-Ljbffr
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Omnichannel Experience Specialist
16 hours ago
ajman, United Arab Emirates Black Pearl Full timeWe are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.Key ResponsibilitiesDefine and manage omnichannel standards...
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Omnichannel Experience Specialist
3 weeks ago
Ajman, United Arab Emirates Black Pearl Full timeWe are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels. Key Responsibilities Define and manage omnichannel standards...
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Omnichannel Experience Specialist
17 hours ago
ajman, United Arab Emirates Black Pearl Consult Full timeWe are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels. Key ResponsibilitiesDefine and manage omnichannel standards and...
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Omnichannel Experience Specialist
3 weeks ago
Ajman, United Arab Emirates Black Pearl Consult Full timeWe are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels. Key Responsibilities Define and manage omnichannel standards and...
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Omnichannel Experience Specialist
7 days ago
Ajman, Ajman, United Arab Emirates Black Pearl Consult Full timeWe are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.Key Responsibilities:Define and manage omnichannel standards...
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ajman, United Arab Emirates Black Pearl Consult Full timeA leading consulting firm in the United Arab Emirates is seeking an Omnichannel Experience Specialist to ensure a seamless customer experience across all channels. Responsibilities include defining omnichannel standards, ensuring consistency in communication, and supporting channel integration. Ideal candidates will hold a Bachelor's degree and have 2-7...
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Omnichannel CX Architect
16 hours ago
ajman, United Arab Emirates Black Pearl Full timeA leading company in customer experience is seeking an Omnichannel Experience Specialist in Ajman, UAE. This role ensures a seamless customer experience across various channels, focuses on governance, and requires strong management skills. Candidates should have a relevant degree and 2-7 years of experience, with Arabic language proficiency favored. This...
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Digital Customer Experience Specialist
3 weeks ago
Ajman, United Arab Emirates Black Pearl Consult Full timeWe are looking for a Digital Customer Experience Specialist to support the development, improvement and quality assurance of customer journeys across digital channels including the website and mobile. This role you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly and compliant with UAE digital...
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Digital Customer Experience Specialist
2 days ago
Ajman, United Arab Emirates Black Pearl Consult Full timeWe are looking for a Digital Customer Experience Specialist to support the development, improvement and quality assurance of customer journeys across digital channels including the website and mobile. This role you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly and compliant with UAE digital...
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Digital Customer Experience Specialist
16 hours ago
ajman, United Arab Emirates Black Pearl Consult Full timeWe are looking for a Digital Customer Experience Specialist to support the development, improvement and quality assurance of customer journeys across digital channels including the website and mobile. This role you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly and compliant with UAE digital...