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Relationship Manager
1 day ago
Description Role: XXLocation: XXRole Purpose:To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but no limit to revenue new net revenue volume cross-sell ratio ROE and ROA) and overall customer satisfactionTo be fully involved and primarily responsible for account strategy and business growth Key Accountabilities of the role Relationship managementManage assigned portfolio with focus on mid-size relationships (10 for Large Corps 25 for Emerging Corps and 20 for Government) Achieve financial targets assigned in line with portfolio handled (e.g. total revenues revenue from treasury products revenue from cash management RORC etc.) Ensure regular interaction with clients to address any banking/financial needs and increase ADIB share of wallet Conduct joint client calls with product partners (CFIB Treasury GTS) as per the account plan to identify opportunities to deepen relationship Work closely with customer service unit to ensure that clients day to day transaction needs are addressedRisk management & credit analysisAssume responsibility for credit risk and day to day management of own portfolio Conduct due diligence in preparing credit applications including screening against TM & RAC and prepare green light memos for CRT Structure facilities that comply with ADIBs credit policy with adequate security/collateral terms and conditions and profitability (ROA RORC) in line with thresholds Negotiate internally and with clients for closure of deals Ensure fulfilment of all required documentation (incl. insurance) as per the banks credit policies and procedures Ensure all deferred documentation is obtained on time Continuously monitor overall performance of company and its industry through the calling process Execute annual renewals of facilities on time Monitor and track assigned portfolio on a dynamic basis to recognize problem credits earlyBuild sector expertiseUnderstand market and business trends Develop sector expertise: understand economics of industry key levers and key products to offer Ensure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basisProcess implementationConduct client calls at least quarterly Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc. Develop account plans for each relationship and use it as a basis for regular client calling; keep account plans updated Ensure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basis Manage a list of prospects as assigned centrally and ensure that adequate follow up is made leading to new client acquisition Ensure that all operational issues are addressed to the satisfaction of customers (e.g. establishment of LCs/LGs disbursement of financing etc.)ComplianceEnsure that activities are in full compliance of group policies and processes including Sharia requirements Central Bank regulations and other internal Legal and Compliance regulations at all times Ensure satisfactory internal and external audit ratingsOtherAttend recommended trainingsSpecialist Skills / Technical Knowledge Required for this roleStrong analytical skills Knowledge of credit policy & procedure Customer Service Oriented Strong Marketing SkillsRequired Experience Manager #J-18808-Ljbffr
