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Executive Guest Services Manager

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sharjah, United Arab Emirates beBeeChiefConcierge Full time

Job SummaryThe position of Chief Concierge involves managing guest arrivals, verifying identities and payment methods, assigning rooms, and issuing room keys. This includes setting up accurate accounts for guests, ensuring rate consistency, and documenting exceptions.The role also encompasses providing guests with property information, accommodating their requests, and following up to ensure satisfaction. Additionally, it involves processing various payment types, vouchers, and charges, as well as balancing receipts and counting bank at the beginning and end of shifts.In this capacity, the Chief Concierge will assist management in training, evaluating, and motivating employees while maintaining a positive working relationship. They will also be responsible for adhering to company policies, reporting accidents, and ensuring personal appearance is clean and professional.Key Responsibilities:Manage guest check-ins, verify identities, and assign roomsProcess payments, vouchers, and charges, balance receipts, and count bankAssist management in training, evaluating, and motivating employeesMaintain a positive working relationship and adhere to company policiesThis role requires strong organizational, communication, and problem-solving skills. The ideal candidate will have previous experience in hospitality or a related field, with a proven track record of delivering excellent customer service and working effectively in a team environment.Benefits include a competitive salary, opportunities for professional development, and a dynamic work environment. If you are a motivated and customer-focused individual looking to advance your career in hospitality, please submit your application today.