Technical Support Engineer

1 day ago

dubai, United Arab Emirates Fortinet Full time

DescriptionJoin Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamic Technical Support engineer 2 to contribute to the success of our rapidly growing business.You would act as the Technical Support Engineer role to join our Dubai office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative fast-paced environment while expanding your knowledge and developing your skills in network security.As a Technical Support Engineer you will:Provide technical support via phone and web-based systems for customers based in SAARC, ME and EMEA regions.Thoroughly analyze and investigate customers’ reported problems and provide turnkey solutions through debugging packet captures and traffic flow analysis, which may also involve reproducing customers’ sophisticated network setup in the lab environment.Report and follow up with engineering and development to address and resolve product issues.Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.Run real-time phone or remote access sessions with customers.Develop core competency on Fortinet’s product line and technologies.We Are Looking For:Certificated FCP (Fortinet Certified Professional) or FCSS (Fortinet Certified Solution Specialist)Good knowledge on Firewall and network securityGood understanding of data networking protocols specifically TCP/IP routing and switching fundamentals.Strong troubleshooting and problem‑solving skills in various OSI layer protocols.Hands‑on experience in IPsec, SSL, SD‑WAN authentication, WAF, VoIP, hardware redundancy and dynamic routing protocols.Working knowledge of Linux OS, virtualization technologies and cloud computing.Experience in Python or any similar language is an added advantage.Exemplary skills in oral and written communication including the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation and respond well to questions when dealing with both positive and negative situations.Educational and Experience Requirements:4 or more years of experience in the computer networking or security industry.Bachelor/Master’s degree in Electronics, Computer Science, Software Engineering or an equivalent combination of training and experience. #J-18808-Ljbffr

  • Technical Account Manager

    1 day ago

    dubai, United Arab Emirates Support Revolution Full time

    Select how often (in days) to receive an alert: Create AlertSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...

  • Technical Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Al-Futtaim Full time

    Overview Of The Role: The Technical Support Executive acts as the main point of contact for technical issues concerning the EV vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular...

  • Technical Support Engineer

    7 days ago

    Dubai, Dubai, United Arab Emirates Intertec Softwares Pvt Ltd Full time

    JOB TITLE: Technical Support EngineerJOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)CERTIFICATIONS: ITILEXPERIENCE: 3-5 years of experience in MonitoringREPORTING TO: SDM - NOCRESPONSIBILITIES (INCLUDES ALL TASKS):Good understanding and experience of...

  • Technical Sales Engineer

    1 week ago

    Dubai, Dubai, United Arab Emirates AL AQSA Technical Services LLC Full time

    Company DescriptionAl Aqsa Technical Services LLC is a certified company in the Middle East, specializing in providing top-notch engineering solutions in the Electrical, Mechanical, Instrumentation, Controls, and Automation fields. We excel in delivering high-quality technical services through our experienced and dedicated staff, utilizing world-class...

  • Technical Support Engineer

    1 day ago

    dubai, United Arab Emirates Intertec Systems Full time

    Join to apply for the Technical Support Engineer role at Intertec Systems Skills: end user, Technical Support, windows, mac, tickets, ivanti, bmc, servicenow Job Purpose For technical support for End User Devices being managed under Managed Services Contract of DHA Qualifications 3 Year Technical Diploma or Bachelor's degree in related field (preferred)....

  • Technical Support Engineer

    1 day ago

    dubai, United Arab Emirates Intertec Softwares Full time

    JOB DESCRIPTION JOB TITLE: Technical Support Engineer JOB PURPOSE: For technical support for End User being managed under Managed Services Contract of DHA QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred). CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications EXPERIENCE: 3 4 Yrs RESPONSIBILITIES...

  • Technical Support Engineer

    1 day ago

    dubai, United Arab Emirates Intertec Systems Full time

    Join to apply for the Technical Support Engineer role at Intertec Systems Skills: end user, Technical Support, windows, mac, tickets, ivanti, bmc, servicenow Job Purpose For technical support for End User Devices being managed under Managed Services Contract of DHA Qualifications3 Year Technical Diploma or Bachelor's degree in related field...

  • Technical Support Engineer

    1 day ago

    dubai, United Arab Emirates Intertec Softwares Full time

    JOB DESCRIPTION JOB TITLE: Technical Support Engineer JOB PURPOSE: For technical support for End User being managed under Managed Services Contract of DHA QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred). CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications EXPERIENCE: 3 4 Yrs RESPONSIBILITIES...

  • Technical Support Engineer

    6 days ago

    Dubai, United Arab Emirates Ngt Tech Full time

    We're Hiring! Technical Support Engineer - IT Infrastructure & Security Join NGT Technology, a growing systems integrator in Dubai, and work hands‑on with enterprise‑grade technologies across cybersecurity, infrastructure, and cloud environments. Who We're Looking For 1–3 years of hands‑on technical experience across infrastructure or cybersecurity...

  • Engineer- Technical Support

    1 day ago

    dubai, United Arab Emirates Dicetek LLC Full time

    Overview Engineer- Technical Support at Dicetek LLC. The job holder will support the section head in managing the assigned projects and facilitate the review of all Value Added Requests and Technical NOC requests from Investors as per the agreed process, supporting revenue growth through delivery of high-quality services and the effective utilization of...