Customer Success Manager

7 days ago


abu dhabi, United Arab Emirates Manpower Group Middle East Full time

Role OverviewWe are looking for aCustomer Success Managerwith at least3 years of experience in IT, focusing on sales management, account management, and customer retention. The CSM will ensure customer satisfaction, adoption, and expansion of our cybersecurity solutions.Key ResponsibilitiesManage customer relationships to ensure long-term satisfaction and retention.Serve as the main point of contact for accounts post-sales.Drive adoption, onboarding, and usage of products and services.Identify upsell and cross-sell opportunities and collaborate with the sales team.Provide regular account reviews, reporting, and customer health analysis.Ensure timely resolution of customer issues and elevate when needed.RequirementsMinimum3 years of experiencein IT customer success, sales management, or account management.Strong relationship-building and communication skills.Proven experience in upselling and account growth.Ability to handle multiple clients and manage expectations effectively.#J-18808-Ljbffr



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