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CRM Administrator/ Data Analyst

8 hours ago

dubai, United Arab Emirates NAFFCO Careers Full time

Join to apply for the CRM Administrator/ Data Analyst role at NAFFCO CareersJob SummaryA CRM Administrator/ Data Analyst manages and supports a company’s Customer Relationship Management (CRM) system — ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.Core ResponsibilitiesManage and update customer data in the CRMSupport users with basic CRM issuesCreate simple reportsMaintain data accuracy and documentationAssist with basic workflow and system updatesCollaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysisSkills RequiredBasic CRM knowledgeMS office skillsUnderstanding of sales & marketing processesStrong communication and problem-solvingHigh attention to detailPatience and ability to support usersGood documentation & organization skillsComfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.Effective written and verbal communication skills and experience working collaboratively across functional teams.Qualifications & Additional InformationBachelor's degreeMinimum of 2-3 years of experience in a data analyst roleCommitment to maintaining confidentiality and complying with company governance, security and data protection standards.Exceptional problem-solving skills with a strong analytical mindset, able to interpret complex data sets with ease.Strong time management skills and ability to meet tight deadlines.Ability to work independently and collaboratively within a team, demonstrating flexibility in adapting to changing priorities.Fluency in English; additional languages are an advantage to enhance communication.
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