Customer Service Agent

2 weeks ago


united arab emirates National Food Products Company Full time

Job Purpose The purpose of this role is to professionally interact with the customers and fulfil their enquiry directly or communicate the customers’ need to the appropriate resource within the company in a timely and accurate manner. The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as direct point of contact for its customers. Essential Accountabilities, Responsibilities and KPIs Building a strong positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Providing relevant and accurate information to existing and potential customers. Delivering quality service to the customers. Ensuring adequate information is given to the concerned. Cascading the problem to relevant people when needed. Handling a large volume of inbound calls in a timely manner. Following communication scripts and using knowledge of the company’s products and services. Identifying customer needs, researching issues, resolving complaints, and providing solutions. Maintaining ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. Skills and Qualifications 2+ years of experience in similar field. High school degree or equivalent. Experience working in a call centre or customer support role. Strong active listening and excellent verbal and written communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. #J-18808-Ljbffr


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