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Reservation Agent

1 week ago

Dubai, Dubai, United Arab Emirates DeleGuest Holiday Homes Full time

Position Overview:
We are seeking a dynamic and results-driven Reservation Agent (Sales) to join our short-term rental property team in Dubai. The ideal candidate will play a key role in maximizing occupancy rates, enhancing client experiences, and driving sales performance in a competitive market.

Key Responsibilities:

  1. Handling Incoming Leads:
    • Efficiently process inquiries and manage all interactions using CRM tools.
    • Perform regular follow-ups to ensure over 90% occupancy of company apartments.
  2. Client Experience Management:
    • Provide consultations on property features, available services, and additional amenities.
    • Maintain high service standards to ensure exceptional client satisfaction.
  3. Closing Deals and Negotiations:
    • Negotiate rental terms and finalize agreements.
    • Develop competitive and attractive offers based on seasonal trends and demand.
  4. Managing Repeat Bookings:
    • Build and nurture relationships with clients and corporate partners to drive repeat bookings.
  5. Market Activity Monitoring:
    • Analyze market trends, track seasonal shifts, and study competitive offers.
    • Adjust pricing and sales strategies accordingly.
  6. Collaboration with Internal Teams:
    • Coordinate with marketing, customer service, and housekeeping teams to ensure timely and high-quality services.
    • Resolve rental-related issues effectively.
  7. Managing Sales Channels:
    • Optimize property profiles on online platforms (e.g., Airbnb, ).
    • Respond promptly to reviews and inquiries, enhancing visibility and conversions.
  8. New Client Acquisition:
    • Source and acquire new clients, including individuals, corporations, travel agencies, and booking platforms.

Requirements:

  • Experience: Proven sales experience in hospitality, real estate, or property rentals. Familiarity with CRM systems is essential.
  • Sales and Negotiation Skills: Excellent interpersonal communication and deal-closing abilities.
  • Results-Oriented Approach: Strong organizational skills, strategic planning, and target-driven mindset.
  • Market Knowledge: Understanding of Dubai's short-term rental market, trends, and competitive landscape.
  • Cross-Cultural Competence: High proficiency in English (additional languages are an advantage).
  • Technical Proficiency: Comfortable with office software, booking platforms, and sales analytics tools.

Working Conditions:

  • Compensation: Competitive salary with bonuses and commissions tied to performance.
  • Career Growth: Opportunities for advancement within one of Dubai's leading short-term rental companies.
  • Work Environment: Modern office setting in a prestigious location, with flexible working conditions.
  • Benefits: Comprehensive medical insurance and other UAE labor law benefits.
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