Reservations Agent
4 days ago
United Arab Emirates
Job DescriptionJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of the UAE's most dynamic city. A dramatic icon of Dubai's skyline, Jumeirah Emirates Towers is the gateway to The Museum of the Future, which is directly accessible from the hotel. The hotel features 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa and a wide range of luxurious shopping and lifestyle attractions at the boulevard.
About the Job:
An opportunity has arisen for a Reservations Agent to join the Reservations team at Jumeirah Emirates Tower. The main duties and responsibilities of this role include:
- Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings.
- Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
- Gather and update all necessary guest details during the booking process in Opera.
- Maintain proper and professional email and telephone etiquette.
- Read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
- Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.
- Ensure all bookings are guaranteed with payment before the cancellation period.
- Follow up on no-shows with agents or guests and update the manager on the status.
The ideal candidate for this position will have the following experience and qualifications:
- 2 – 3 years of experience in a similar position within a luxury 5-star environment is desirable.
- Software competencies – Microsoft Office programs (Intermediate).
- Problem-solving skills.
- Project Management Skills.
- Detail-oriented.
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children's education assistance and other employee benefits.
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