Maintenance Manager

The management of engineering and facilities services and processes that support the core business of the hotel. Generally focusing on using best business practice to improve efficiency by reducing operating costs whilst increasing productivity. To maintain Mövenpick standards of quality and service and facilities in all departments over which he / she has responsibility and authority. He / she is responsible for the overall smooth, efficient and economical running of the entire Engineering department. Assisting the management in planning for investments, project and replacement budget on a yearly basis.

Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. He / she must accomplish responsibilities and goals as outlined below:

• Organization of engineering administration
• Facilities Management
• Preventive Maintenance & Repair
• Co-ordination with corp. Engineering Accor
• Handling and management and sufficient storing of spare parts.
• Safety & Fire

Key Deliverables and Responsibilities:

• Coordinating purchasing for the Engineering departments with the finance team as per the hotel procedures
• Manage sufficient par level stock of spare parts and ensures all incoming and outgoing items are registered.
• Implements all necessary work procedures for preventive maintenance, initiate respective scheduled procedures and monitors carrying out of work as well as recording the results within appropriate filing system
• Prioritizes department workload and efficiently repairs breakdowns.
• Plan and execute the annual Preventative Maintenance program for the hotel.
• Plan training programs in the Engineering division in conjunction with the Director of T&C & the L & D Manager.
• Initiates Fire Fighting Training in co-ordination with the Director of Security on a regular basis for all Heartists.
• To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner / guest satisfaction level as well as Heartists productivity and satisfaction.
• To be familiar with all related company documentation, especially with the relevant Operational Standards Manual for Engineering.

Operations:

• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
• To oversee all technical installations on hotel plant, Sewage system, Fresh water, Emergency Generator, Air Condition System, Technical building Services, Kitchen equipment, Cooling systems, Swimming pools, hotel lightening, in-house Music & TV system and Paging system.
• To ensure a consistently high standard of grooming is followed and by self and team
• Have full knowledge of all products and services provided by the property and in the local area
• Provides solutions for emergency situations and problems of a larger nature.
• To lead and support Heartists in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate colleague training activities
• Plan and execute regular technical skills training for the team
• Takes the responsibility for all work executed, by Heartists or external contractors on the building, plants or technical installations to ensure the quality of craftsmanship of all work carried out by team and contractors meets the Mövenpick standards.
• Fully investigates any internal disputes or guest complaints.
• Plan and allocate duties for all Engineering Staff in line with the operational requirements
• Supervise the completion departmental works to ensure they are completed according to Accor standards.
• To lead daily Engineering briefings and monthly Heartists meetings
• Manage any necessary modifications and improvements of the plant room equipment.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• To be fully proficient with DynaWin system to maximise its use to streamline and up-to-date information
• Approve invoices for payment when the execution of the work is done as initially agreed
• Design and implement a monthly report of works carried out, machines maintained, special events, DynaWin report, consumption of energy and water, to be presented to the General Manager.
• Monitors all maintenance contracts and consults the General Manager as needed.
• Is aware of all agreements / laws with local authorities, insurance companies, external firms, contractors and suppliers, to control their work and invoices

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values:

Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion:

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance:

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect:

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest:

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust:

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications:

• Diploma or Degree in Hotel Management.
• Previous experience in the same industry.

Additional Information:

• A positive 'can do' attitude and the ability to work within a team environment.
• Fluency in English, additional languages are a plus.