Continuous Improvement Manager
5 days ago
- Benchmark and implementbest practices and establish sustainable mechanisms to audit anddrive adoption of these processes/systems
- Usethe PDCA methodology to drive small scale improvements inprocesses
- Use the Kaizen methodology to drivelarge scale process improvements or reduction incosts.
- Own the roll out of new processes toimprove Customer experience.
- Sustain roll outof Continuous Improvement (CI) essentials and Kaizen essentialstraining to managers.
- Own and Lead newinitiatives and partnerships for LastMile.
- Regular deep dives of concessions,contacts and other quality metrics to enhance delivery &doorstep experience.
BasicQualifications
- 3+ years of program or projectmanagement experience
- 3+ years of working crossfunctionally with tech and non-tech teamsexperience
- 3+ years of defining andimplementing process improvement initiatives using data and metricsexperience
- Bachelor'sdegree
- Knowledge of Excel (Pivot Tables,VLookUps) at an advanced level andSQL
- Experience defining program requirementsand using data and metrics to determineimprovements
- 3+ years of data analysisexperience
PreferredQualifications
- Master'sdegree
- 3+ years of driving end to end delivery,and communicating results to senior leadershipexperience
- Experience in stakeholdermanagement, dealing with multiple stakeholders at varied levels ofthe organization
- Experience building processes,project management, and schedules
1. Process ImprovementMethodologies
- Proficiencyin Lean , SixSigma , Kaizen , andother process improvement frameworks to identify inefficiencies andimplement corrective actions.
- Knowledge ofprocess mapping and process reengineering techniques to redesignworkflows for better efficiency andeffectiveness.
2.ProjectManagement
- Strongproject management skills, including defining project goals,timelines, resources, and tracking performancemetrics.
- Ability to lead cross-functional teamsand manage complex projects through to successfulcompletion.
3. DataAnalysis andReporting
- Ability tocollect, analyze, and interpret data to assess current processes,identify bottlenecks, and measure the effectiveness of improvementinitiatives.
- Experience using data analyticstools (e.g., Excel, Tableau, Power BI) to visualize and report onperformance metrics and improvementprogress.
4.Problem-Solving and CriticalThinking
- Stronganalytical and problem-solving skills to identify the root causesof inefficiencies and create actionablesolutions.
- Ability to think critically andcreatively to address challenges in business processes orworkflows.
5. ChangeManagement
- Expertise inleading and managing organizational change, ensuring thatimprovements are successfully implemented and adopted byemployees.
- Ability to train and guide staffthrough changes, fostering a culture of continuous improvement anddriving employee engagement.
6.Communication and StakeholderManagement
- Strongverbal and written communication skills to interact effectivelywith stakeholders, from senior leadership to front-lineemployees.
- Ability to present findings,improvements, and results in a clear and compelling manner to avariety of audiences.
7.Leadership and TeamDevelopment
- Ability tolead teams, provide guidance, and motivate employees to embracecontinuous improvement initiatives.
- Skilled atdeveloping and mentoring team members, fostering a collaborativeand problem-solving culture.
8.Customer-FocusedMindset
- A strongunderstanding of how process improvements can lead to bettercustomer satisfaction, reduced lead times, and increased productquality.
- Ability to ensure that improvementinitiatives align with customer needs and companyobjectives.
9. IndustryKnowledge
- Deepunderstanding of the industry in which the company operates and howbest practices in continuous improvement can be applied to enhanceoperations.
- Knowledge of relevant compliance,quality standards, and regulations that impact thebusiness.
10. TimeManagement andPrioritization
- Strongorganizational skills to manage multiple improvement projectssimultaneously and prioritize tasks effectively based on theirimpact on the organization.
AdministrativeTasks,Continuous Conversations,Management Experience
Employment Type : Full-time
Department / Functional Area: ContinuousImprovement
Experience: years
Gender: Male
Vacancy: 1
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