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Specialist – Cards Operations

1 week ago

Sharjah, Sharjah, United Arab Emirates TASC Outsourcing Full time

Job Title: Specialist Cards Operations

Department: Operations / Cards Management

Line Manager: Unit Head, Card Operations

Job Purpose:

  • Process Credit/Debit Card issuance, renewal, replacement, reissue, and cancellation.
  • Manage settlements, chargebacks, disputes, activations, deactivations, and payments.
  • Ensure compliance with bank policies, risk management, and fraud prevention.

Key Responsibilities:

  • Process credit/debit card applications, embossing, and issuance as per SLA.
  • Manage card activation, deactivation, blocking, and cancellations upon request.
  • Handle settlements for credit, debit, and UAESWITCH transactions.
  • Process chargeback claims and customer disputes per VISA, MasterCard, and UAESWITCH guidelines.
  • Maintain records, reconcile transactions, and generate MIS reports.
  • Ensure compliance with UAE regulations and internal risk management frameworks.

Key Performance Indicators:

  • Accuracy in processing and data entry.
  • Timely settlement, reconciliation, and reporting.
  • Compliance with bank policies and fraud prevention measures.

Qualifications & Experience:

  • Education: Graduate
  • Experience: 2+ years in Cards Operations, 14+ years in Retail Banking preferred.

Skills & Competencies:

  • Strong communication, problem-solving, and supervisory skills.
  • Organizational awareness and ability to work under pressure.
  • Knowledge of UAE banking regulations and compliance.

Regards

TASC Recruitment Team

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