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Receptionist

1 week ago

Dubai, Dubai, United Arab Emirates Al Tayer Group LLC Full time
Roles and responsibilities

As a SeniorReceptionist , your role is crucial in creating apositive first impression for visitors, managing office operations,and providing leadership to a reception team. You need exceptionalorganizational, communication, and multitasking skills, along withthe ability to handle administrative tasks efficiently. Below is adetailed guide to excelling in thisrole:

Key Responsibilities of aSeniorReceptionist

  1. FrontDeskManagement :

    • Greetingvisitors and clients professionally andwarmly.
    • Managing the reception area to ensureit is tidy, welcoming, andwell-equipped.

  2. AdministrativeSupport :

    • Answering anddirecting phone calls and emails.
    • Schedulingappointments, meetings, and conference roombookings.
    • Handling correspondence and courierservices.

  3. TeamLeadership :

    • Supervisingjunior receptionists and providing training andguidance.
    • Delegating tasks and managing teamschedules.
    • Ensuring the team adheres to companyprotocols and servicestandards.

  4. CustomerService :

    • Resolvingvisitor or client inquiries promptly andcourteously.
    • Addressing complaints orescalating issues to appropriatedepartments.

  5. CoordinationandCommunication :

    • Coordinatingwith other departments for smooth day-to-dayoperations.
    • Acting as a liaison betweenvisitors and staffmembers.

  6. OfficeSuppliesManagement :

    • Monitoringand replenishing office supplies, including stationery andrefreshments.
    • Coordinating with vendors formaintenance and supplyorders.

  7. RecordKeeping :

    • Maintainingvisitor logs and managing confidentialrecords.
    • Updating and organizing filingsystems, both digital andphysical.

  8. Eventand TravelCoordination :

    • Assistingwith planning and scheduling companyevents.
    • Managing travel arrangements for staffand visitors, including accommodations andtransportation.
Desired candidate profile

To manage the reception efficiently,attend to guests and telephone calls in a professional mannerbefitting the corporate image of the Group and provide thenecessary administrative support functionally required by the AdminManager.

Functional Roles andResponsibilities

•Efficient and courteous handling of telephone calls, providenecessary information /guidance to thecaller

and transfer the calls to the relevantpersonnel in the office.

• Controlthe distribution of access cards for the visitors and maintain aregister to log in the details

•Ensure that cleanliness and hygiene is maintained in the receptionarea and essential housekeeping

standards areadhered to represent an appropriate corporateimage.

• Ensure that all equipment /furniture are always in proper working condition and impeccablymaintained.

• Coordinate and manageroom bookings (Business centre and L&D) in an efficient andprompt manner

Desired Skills andExperience

Education/Certificationand ContinuedEducation

•High SchoolCertificate

KnowledgeandSkills

•Course in telephone handling skills anadvantage

• Exposure to multiculturalenvironment

• Well-groomed withpleasant personality

• Excellentcommunication skills

Key Skills
Reception,AdministrativeOperations,Reception Operation
Employment Type: Full-time
Department / FunctionalArea: Administration
Experience: years
Gender: Male
Vacancy: 1