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General Manager Operations

1 week ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time
Roles and responsibilities

The Regional General ManagerOperations drives business profitability by maximizing sales,managing costs, and ensuring an exceptional customer shoppingexperience. He/she support team growth to maintain high retailstandards and exemplary customer service across all stores,ensuring a brand-aligned customer experience that delivers ourcustomer promise.

What You WillDo

Drive sales,maximize profit and Business Steering

  • Develop and execute strategic plansto achieve top-line growth and bottom-lineprofitability
  • Drive the retail agenda in linewith commercial priorities, taking a fully integratedcross-functional view to secure the long-term business direction ofthe markets and contributing insights in order to secure theoverall performance of the business
  • Contributesto the Business overall direction, business plan process, businesstransformation and change agenda, with the M&S Leadershipteam

Deliver retail agenda

  • Leadretail strategy to maximize daily commercial opportunities, drivingboth sales growth and profitability aligned with businessobjectives.
  • Drive operational excellence andefficiency across all stores to enhance customer experience andperformance.
  • Ensure consistent adherence tohigh operational standards and compliance with local regulations inall store operations.
  • Oversee and implementStandard Operating Procedures (SOPs) to meet market/region specificcommercial compliance and processrequirements
  • Implement operational strategiesto optimize resources and enhance businessoperations
  • Establish KPIs for monitoringperformance and driving continuous improvement

Customer Experience,Marketing, VM

  • Champion a customer-centric approachto enhance and maintain high standards in the in-storeexperience.
  • Strengthen brand representation byincreasing Blue presence across allstores.
  • Ensure a seamless, positive customerexperience across all channels, consistently aligning with theM&S customer promise.
  • Set clear,ambitious targets for all marketing activities, monitorperformance, and adapt plans based oninsights.
  • Collaborate to gather insights andrefine strategies for effective marketing and branding of new andexisting products.
Desired candidate profile
  • Foster brand values and consistent practicesacross all stores, ensuring alignment with M&S standardsand corporate governance.
  • Collaborate closelywith the brand principal to strengthen partnerships, addresschallenges, and drive commercialpriorities.
  • Set and uphold operationalstandards across stores, maintaining brand integrity and adaptingcustomer experience strategies to local market needs

Team Management

  • Benchmarkpeople KPIs with HR to drive productivity and hold line managersaccountable for performance and continuousimprovement.
  • Ensure succession for GeneralManager role is a key responsibility, by identifying critical rolesand developing talent

RequiredSkills

Requiredskills to be successful

  • Strategic, analytical and tacticalabilities
  • Proven leadership abilities and leadby example
  • Budget management skills with afocus on value for money/return oninvestment
  • Working knowledge of data analysisand performance/operation metrics

Role

Whatequips you for the role

  • Experience of leading retail andcommercial operations in a sizeable retailer with extensivetechnical knowledge and related experience in Food,Clothing
  • Strong commercial knowledge inClothing and Food
  • In depth knowledge of diversebusiness functions and principles (e.g. buying, supply chain,finance, customer service etc.)
  • Ability andexperience in setting, monitoring and reporting against targets tokey internal and external stakeholders
  • Managedto deliver Best in Class Customer Service/Store Standards &Operational Excellence
Key Skills
Operational Issues,OperationalPlans,Management Experience
Employment Type: Full-time
Department / FunctionalArea: Operations
Experience: years
Gender: Male
Vacancy: 1