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Product Specialist
1 week ago
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.
Job BriefThe incumbent will be responsible to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.
ACCOUNTABILITIES
- Adhere to all Zahrawi Policies & Procedures as applicable.
Market Research:
- Conducting market research to identify new potential customers.
- Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
- Planning and assisting with new product releases and events.
- Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Business Development:
- Establishing contact with new customers to inform them of our products, understanding their needs and how we can help them.
- Providing potential customers with support, information, and guidance by performing product demonstrations and gathering their feedback.
- Following up with new customers after the demo session to negotiate contracts and packages.
- Ensuring all details of the contract are compliant with our rules & regulations.
- Following up with the Procurement & Logistics team regarding product delivery to ensure timely arrival.
Marketing:
- Coordinating with the Marketing Department for any new materials that need to be developed.
- Maintaining relationships with existing customers by providing them with support, information, and guidance.
- Recommending new products to existing customers based on their needs.
- Providing existing customers with support, information, and guidance by performing product demonstrations and gathering their feedback.
- Assisting customers in answering all product-related questions in a professional and timely manner.
- Recommending service improvements to strengthen customer relationships.
- Advising customers on new product recommendations to increase revenue.
- Negotiating contracts and packages with existing customers.
- Maintaining quality service by establishing and enforcing Zahrawi standards.
- Contributing to the team effort by achieving the annual target set by management and assisting the team when needed.
Operating Theatre:
- Attending surgeries along with the doctors and nurses and assisting them with any issues related to the equipment.
Data Tracking:
- Preparing reports by collecting, analyzing, and summarizing information while maintaining accurate records of all products sold.
Orders:
- Placing orders to the concerned purchase coordinator.
Invoicing:
- Coordinating with the Finance Department to ensure proper invoicing of the products and following up regarding collections/payments.
Delivery:
- Coordinating with the warehouse for timely deliveries.
Application:
- Conducting training sessions for customers.
- Assisting customers with the equipment being used.
- Resolving any issues that customers might face while using the equipment.
- Additional details: Candidates are preferred to be based in UAE.
- Experience: 2+ years of experience.
- Job Specific Skills: Requires good knowledge in Surgical Instrumentation, with Dubai & Northern Emirates (MOH experience).
