Program Coordinator, Eastern Mediterranean Regional Hub

St. Jude Global Operations Platform LLC – Rep Office Dubai, United Arab Emirates

St. Jude Children's Research Hospital is one of the world's premier centers for research and treatment of catastrophic diseases in children, primarily pediatric cancers. Headquartered in Memphis, Tennessee in the United States, St. Jude seeks to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. Within St. Jude, the Department of Global Pediatric Medicine (GPM) is a growing department looking for professionals who are eager to help implement the St. Jude Global (SJG) mission by training the clinical workforce, developing and strengthening health systems and patient-centered initiatives, and advancing knowledge to sustain continuous improvement through research.

SJG is at a pivotal moment in the development of its Regional Programs, establishing hubs across the globe to improve outcomes for children with cancer and other catastrophic diseases around the world. St. Jude has established the St. Jude Global Operations Platform LLC – Rep. Office (SJGOP), a foreign branch of St. Jude Children's Research Hospital in Memphis, TN, as the first regional hub, which is in Dubai, United Arab Emirates. SJG is seeking a dedicated Regional Hub Program Coordinator to plan and execute programs and projects in the first regional hub. This hub will drive the work of SJG's Eastern Mediterranean Region, which has partnerships with more than 40 institutions across 15 countries in the region. The Program Coordinator will work closely with the new Regional Hub Program Manager and other team members to manage engagement with regional partners. Because this is a new position, the responsibilities will evolve over time, which means that the Programs Coordinator will have an opportunity to shape their role.

The Program Coordinator will require a physical presence in the Eastern Mediterranean Regional Hub office in Dubai, providing on the ground support for Hub programs, ensuring work is effective, efficient, and aligned with the St. Jude brand and mission.

The Program Coordinator will be responsible for:

• Supporting strategic planning and execution of the Eastern Mediterranean Regional Program, including defining objectives, approaches, goals, periodic reporting and communication;
• Implementing multiple projects under the Eastern Mediterranean Program, including maintaining project plans, creating stakeholder communications, tracking expenditures, and monitoring overall progress towards project objectives;
• Supporting engagement with regional collaborators (i.e., St. Jude Global Alliance members, governments, strategic partner organizations such as the World Health Organization), including performing outreach, scheduling meetings, and maintaining relationships, as the hub establishes itself in region; Supporting connections between internal stakeholders and partners in the Eastern Mediterranean region;
• Tracking Eastern Mediterranean Program success metrics, analyzing and interpreting data, and developing program-related reports for stakeholders and for presentations at meetings and conferences;
• Represent St. Jude Global and the Regional Hub in the region (e.g., attending meetings and conferences);
• Executing St. Jude Global Alliance relationship management processes, including applicant and member tracking in the Customer Relationship Management (CRM) tool;
• Coordinating end-to-end event management processes (e.g., pre-event planning, preparation, and facilitation) for meetings, workshops, and other events, both in-person and virtual;
• Creating, processing, and maintaining contracts with partners in the region;
• Managing the coordination of site visits and facilitating site support with regional Alliance members.

Special Skills, Knowledge, and Abilities

• Exhibits a proficient grasp of project management processes like scoping, scheduling, milestones, reporting, tools (MS project, etc.), and templates to support program planning and coordination.
• Builds effective relationships and is a model representative of an organization, possessing strong interpersonal, and communication skills;
• Demonstrates understanding of customer needs and program objectives;
• Analyzes and synthesizes data from quantitative and qualitative sources to draw meaningful conclusions;
• Holds knowledge of the Eastern Mediterranean global health landscape (specific knowledge of pediatric oncology and other diseases is a plus);
• Has strong organizational skills and attention to detail;
• Has strong writing, editing, and analytical skills;
• Is dynamic and flexible to adapt to a changing environment and handle multiple priorities;
• Is able and willing to travel internationally;
• Has the ability to adapt work schedule, with prior notice, to accommodate meetings occurring in multiple time zones;
• Demonstrates proficiency in Microsoft Office suite.
• Master's degree in a relevant field preferred.
• 3+ years of experience in program management and delivery;
• Experience with Microsoft SharePoint, Microsoft Outlook Calendar tools, and Microsoft Word, Excel, and PowerPoint required;
• Experience building relationships with diverse actors across an ecosystem for collaboration and program delivery;
• Experience working with project planning tools (e.g., Microsoft Project, Microsoft SharePoint, ServiceNow, Smartsheet, Clarity, Planview) and CRM tools (e.g., Salesforce, Hubspot, Microsoft Dynamics) preferred;
• Experience in program budget tracking, reporting, and risk management preferred;
• Experience working with international organizations such as the World Health Organization, UNICEF, the World Bank, or other parts of the United Nations preferred;
• Experience working in a decentralized organization with multiple offices preferred.

All candidates must submit a cover letter to be considered for the position. You may send a CV and cover letter in one document.

Mid-Senior level

Full-time

Research, Education, and Health Care Provider

Hospitals and Health Care, Education Administration Programs, and Non-profit Organizations