Customer Service Representative
7 days ago
Director Talent Acquisition @ Sutherland | MBA in Human Resources Sutherland is seeking a skilled Customer Service Representative (CSR) to manage inbound and outbound customer interactions with professionalism and empathy. The ideal candidate will be fluent in Arabic with a clear Emirati accent , ensuring culturally relevant and personalized service for our customers. Responsibilities: Handle inbound calls for information requests, complaints, and service-related inquiries. Conduct outbound calls for follow-ups and service-specific outreach. Maintain professional call etiquette, empathy, and strict adherence to Standard Operating Procedures (SOPs). Maintain high standards of language, empathy, data security, and procedural accuracy during interactions. Escalate unresolved or complex queries to Team Leads as per protocol. Ensure adherence to key performance indicators (KPIs) related to service quality, efficiency, and customer satisfaction. Support intelligent call allocation by directing incoming interactions to appropriately skilled CSRs, based on IVR selections, customer profiles (e.g., senior citizens, employers, pensioners), or service type, to enhance resolution quality and personalization. Resolve customer queries in a timely, professional, and process-compliant manner using available knowledge bases and tools. Tag dispositions and cases accurately to enable backend analytics and root cause identification. Follow scripts, workflows, and escalation protocols. Adhere to defined shift schedules, login/logout compliance, and maintain minimum threshold for productivity and quality scores. Provide feedback to Team Leads regarding recurring customer concerns or gaps in knowledge articles. Undergo periodic refresher trainings and actively participate in coaching, calibrations, and feedback sessions. Perform transactional services related to customer requests, including but not limited to generate certification, submit complaint inquiry suggestion etc. Identify knowledge gaps and inform the Training SPOC. Requirements: Arabic speaker with a fluent Emirati accent (mandatory). Previous experience in customer service or call center roles is a plus . Strong communication skills with the ability to express empathy and professionalism. Proficiency in English is an advantage. Ability to follow protocols, multitask, and work under pressure. If you are passionate about delivering excellent customer experiences and meet the language and accent requirements, we welcome you to apply. Seniority level Entry level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr
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Customer Service Representative
2 weeks ago
Ajman, United Arab Emirates FAM Holding LLC Full timeWe are looking for an experienced customer service representative to work primarily to achieve the level of customer satisfaction to enhance this level as much as possible and to meet the needs of customers in line with their expectations. Tasks/ Responsibilities: 1. At least 3 years' experience in a similar field to manage customer service queries and...
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Customer Service Representative
1 day ago
Ajman, United Arab Emirates FAM Holding LLC Full timeWe are looking for a experienced customer service representative to work primarily to achieve the level of customer satisfaction and to enhance this level as much as possible and to meet the needs of customers in line with their expectations. Tasks/ Responsibilities: 1. Helping customers overcome the problems they face. 2. Achieving and ensuring customer...
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Customer Service Representative
3 days ago
Ajman, Ajman, United Arab Emirates Luster beauty and cosmetics ajman Full timeJob Title: Customer Service RepresentativeLocation: Ajman, UAEIndustry: Beauty & CosmeticsResponsibilities:Handle customer inquiries and follow up on ordersResolve customer complaints professionallyProvide accurate information about products and servicesRequirements:Arabic language is mandatoryEnglish is an advantageAt least 2 years customer service or call...
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Customer Service Representative
5 days ago
Ajman, United Arab Emirates Wshaq Perfumes L.L.C Full timeWe are looking for a **freshly Graduate ( in mass communication /media is a plus) and **passionate _**Arabic Speaking female CUSTOMER SERVICE REPRESENTATIVE **_to join the team. You should have a holistic view of the digital landscape and a **deep understanding of the sales funnel and customer journey in the UAE market**. An excellent digital experience,...
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Call Center Customer Service Representative
2 weeks ago
ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service Representative We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. Key Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide accurate information, resolve inquiries, and ensure...
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Call Center Customer Service Representative
10 hours ago
Ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service Representative We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. Key Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide accurate information, resolve inquiries, and ensure...
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Call Center Customer Service Representative
8 hours ago
Ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service Representative We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. Key Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide accurate information, resolve inquiries, and ensure...
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Call Center Customer Service Representative
1 week ago
ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service RepresentativeWe are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman.Key Responsibilities:Handle inbound and outbound calls in a professional and courteous mannerProvide accurate information, resolve inquiries, and ensure...
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Customer Service
6 days ago
Ajman, United Arab Emirates Zoom Real Es Full timeReal Estate company in ajman Rent Flats residencial - comercial Need female customer service The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. Especially in the apartment rental industry. ,has the ability to learn quickly نوع الوظيفة:...
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Customer Service Representative
1 day ago
Ajman, United Arab Emirates bloza First Line Garments Full timeJoin the Bloza Garments Factory Team! We're expanding and excited to offer opportunities in various departments! If you're passionate, hardworking, and ready to make a difference, we want YOU on our team. Key ResponsibilitiesCore Duties: - Answer customer inquiries about products and services across multiple communication channels - Process orders,...
