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Call Center Customer Service Representative We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. Key Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide accurate information, resolve inquiries, and ensure excellent customer experience Maintain updated knowledge of company products, services, and procedures Log all call details, follow up on pending queries, and ensure timely resolution Work collaboratively with team members and supervisors to achieve performance targets Handle customer concerns tactfully while meeting quality and call-handling standards Adhere to company policies, call scripts, and compliance guidelines Qualifications: Mandatory fluency in Arabic and English (both spoken and written) Nationality: UAE Nationals are strongly encouraged to apply Strong communication, active listening, and interpersonal skills Ability to remain calm and composed under pressure Professional phone etiquette and customer-focused mindset Previous call center or customer service experience is an added advantage Ability to work in a structured environment and meet daily/weekly KPIs Required Skills: Fluency in Arabic and English Interpersonal skills Customer-focused mindset Preferred Skills: Previous call center or customer service experience Seniority level Entry level Employment type Full-time Job function Customer Service and Public Relations Industries Digital Accessibility Services, Public Relations and Communications Services, and Telephone Call Centers #J-18808-Ljbffr
