Public Area Manager
6 days ago
- Responsible for managing and controlling performance, cost, compliance and capacity of Third party logistics partners (3PL) under the roof and on the road.
- Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
- Optimizing the 3PL's first and middle delivery network and improving speed to our customer through various initiatives.
- Contribute and lead major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
- Contribute to contract negotiations with our external fulfillment partners.
- Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
- Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers
- Train & direct associates for action and conformance of norms & practices
- Audit the sites for various operational conformance and norms
- Conduct audits on based on SOPs, analyze data and propose process improvement initiatives
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 1+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
. Leadership and People Management
- Strong leadership skills to manage teams, set clear objectives, and drive employee performance.
- Ability to motivate, mentor, and develop staff while maintaining high morale and productivity.
- Experience in recruiting, training, and retaining top talent for the area.
2. Operational Management
- Knowledge and experience in managing daily operations, ensuring efficiency and effectiveness across all aspects of the business.
- Ability to implement and maintain standard operating procedures (SOPs) to ensure consistency and quality.
- Strong organizational skills to manage multiple locations or teams effectively.
3. Sales and Performance Management
- Proven ability to drive sales and revenue growth within the designated area.
- Strong analytical skills to assess business performance, identify areas for improvement, and implement corrective actions.
- Ability to develop and implement sales strategies to achieve targets and exceed performance goals.
4. Customer Service and Satisfaction
- Focus on delivering exceptional customer service and ensuring customer satisfaction.
- Ability to handle customer complaints, resolve issues, and ensure that services/products meet customer expectations.
- Experience in creating and implementing customer service strategies to improve customer retention and loyalty.
5. Financial Management
- Understanding of budgeting, financial analysis, and cost control to manage the financial performance of the area.
- Ability to analyze profit and loss statements and make data-driven decisions to improve financial outcomes.
- Experience in inventory management, cost reduction, and ensuring operational efficiency.
6. Problem-Solving and Decision Making
- Strong problem-solving skills to address operational, staff, and customer-related challenges.
- Ability to make quick, informed decisions in high-pressure situations.
- Experience in conflict resolution and managing difficult situations.
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