Public Area Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Amazon Full time
Roles and responsibilities
  • Responsible for managingand controlling performance, cost, compliance and capacity of Thirdparty logistics partners (3PL) under the roof and on theroad.
  • Monitor and analyze customer experienceand delivery performance. Maintain and develop KPIs and SLAs with3PL.
  • Optimizing the 3PL's first andmiddle delivery network and improving speed to our customer throughvarious initiatives.
  • Contribute and lead majorprojects within the UAE Operations Fulfillment / Supply Chain /Transportation to support business and selectiongrowth.
  • Contribute to process improvements andcost optimization initiatives in collaboration with internal andexternal customers
  • Contribute to contractnegotiations with our external fulfillmentpartners.
  • Prioritize projects and softwarefeature requests, evaluate and set stakeholderexpectations.
  • Develop and maintain strongcommunication processes to ensure smooth and efficient flow ofaccurate information across Amazon's Retail and externalfulfillment teams.
  • Own deployment of ContinuousImprovement of network standards, in collaboration with MENAProcess Owners, MENA ACES and local ProcessManagers
  • Train & direct associates foraction and conformance of norms &practices
  • Audit the sites for variousoperational conformance and norms
  • Conductaudits on based on SOPs, analyze data and propose processimprovement initiatives

BasicQualifications

  • Bachelor's degree orequivalent, or 2+ years of Amazon (blue badge/FTE)experience
  • 1+ years of employee and performancemanagement experience
  • Work a flexibleschedule/shift/work area, including weekends, nights, and/orholidays

PreferredQualifications

  • 1+ years of performance metrics,process improvement or lean techniquesexperience
Desired candidate profile

.Leadership and PeopleManagement

  • Strongleadership skills to manage teams, set clear objectives, and driveemployee performance.
  • Ability to motivate,mentor, and develop staff while maintaining high morale andproductivity.
  • Experience in recruiting,training, and retaining top talent for thearea.

2. OperationalManagement

  • Knowledgeand experience in managing daily operations, ensuring efficiencyand effectiveness across all aspects of thebusiness.
  • Ability to implement and maintainstandard operating procedures (SOPs) to ensure consistency andquality.
  • Strong organizational skills to managemultiple locations or teamseffectively.

3. Salesand PerformanceManagement

  • Provenability to drive sales and revenue growth within the designatedarea.
  • Strong analytical skills to assessbusiness performance, identify areas for improvement, and implementcorrective actions.
  • Ability to develop andimplement sales strategies to achieve targets and exceedperformance goals.

4.Customer Service andSatisfaction

  • Focus ondelivering exceptional customer service and ensuring customersatisfaction.
  • Ability to handle customercomplaints, resolve issues, and ensure that services/products meetcustomer expectations.
  • Experience in creatingand implementing customer service strategies to improve customerretention and loyalty.

5.FinancialManagement

  • Understandingof budgeting, financial analysis, and cost control to manage thefinancial performance of the area.
  • Ability toanalyze profit and loss statements and make data-driven decisionsto improve financial outcomes.
  • Experience ininventory management, cost reduction, and ensuring operationalefficiency.

6.Problem-Solving and DecisionMaking

  • Strongproblem-solving skills to address operational, staff, andcustomer-related challenges.
  • Ability to makequick, informed decisions in high-pressuresituations.
  • Experience in conflict resolutionand managing difficult situations.
Key Skills
AdministrativeOperations,Management Reporting,area management
Employment Type : Full-time
Department / Functional Area: Administration
Experience: NotMentioned years
Gender: Male
Vacancy: 1
Joining Date: Thu, 13 Feb 2025

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