Public Area Manager
3 weeks ago
- Responsible for managingand controlling performance, cost, compliance and capacity of Thirdparty logistics partners (3PL) under the roof and on theroad.
- Monitor and analyze customer experienceand delivery performance. Maintain and develop KPIs and SLAs with3PL.
- Optimizing the 3PL's first andmiddle delivery network and improving speed to our customer throughvarious initiatives.
- Contribute and lead majorprojects within the UAE Operations Fulfillment / Supply Chain /Transportation to support business and selectiongrowth.
- Contribute to process improvements andcost optimization initiatives in collaboration with internal andexternal customers
- Contribute to contractnegotiations with our external fulfillmentpartners.
- Prioritize projects and softwarefeature requests, evaluate and set stakeholderexpectations.
- Develop and maintain strongcommunication processes to ensure smooth and efficient flow ofaccurate information across Amazon's Retail and externalfulfillment teams.
- Own deployment of ContinuousImprovement of network standards, in collaboration with MENAProcess Owners, MENA ACES and local ProcessManagers
- Train & direct associates foraction and conformance of norms &practices
- Audit the sites for variousoperational conformance and norms
- Conductaudits on based on SOPs, analyze data and propose processimprovement initiatives
BasicQualifications
- Bachelor's degree orequivalent, or 2+ years of Amazon (blue badge/FTE)experience
- 1+ years of employee and performancemanagement experience
- Work a flexibleschedule/shift/work area, including weekends, nights, and/orholidays
PreferredQualifications
- 1+ years of performance metrics,process improvement or lean techniquesexperience
.Leadership and PeopleManagement
- Strongleadership skills to manage teams, set clear objectives, and driveemployee performance.
- Ability to motivate,mentor, and develop staff while maintaining high morale andproductivity.
- Experience in recruiting,training, and retaining top talent for thearea.
2. OperationalManagement
- Knowledgeand experience in managing daily operations, ensuring efficiencyand effectiveness across all aspects of thebusiness.
- Ability to implement and maintainstandard operating procedures (SOPs) to ensure consistency andquality.
- Strong organizational skills to managemultiple locations or teamseffectively.
3. Salesand PerformanceManagement
- Provenability to drive sales and revenue growth within the designatedarea.
- Strong analytical skills to assessbusiness performance, identify areas for improvement, and implementcorrective actions.
- Ability to develop andimplement sales strategies to achieve targets and exceedperformance goals.
4.Customer Service andSatisfaction
- Focus ondelivering exceptional customer service and ensuring customersatisfaction.
- Ability to handle customercomplaints, resolve issues, and ensure that services/products meetcustomer expectations.
- Experience in creatingand implementing customer service strategies to improve customerretention and loyalty.
5.FinancialManagement
- Understandingof budgeting, financial analysis, and cost control to manage thefinancial performance of the area.
- Ability toanalyze profit and loss statements and make data-driven decisionsto improve financial outcomes.
- Experience ininventory management, cost reduction, and ensuring operationalefficiency.
6.Problem-Solving and DecisionMaking
- Strongproblem-solving skills to address operational, staff, andcustomer-related challenges.
- Ability to makequick, informed decisions in high-pressuresituations.
- Experience in conflict resolutionand managing difficult situations.
AdministrativeOperations,Management Reporting,area management
Employment Type : Full-time
Department / Functional Area: Administration
Experience: NotMentioned years
Gender: Male
Vacancy: 1
Joining Date: Thu, 13 Feb 2025
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