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Operations Engineering Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full time

Operations Engineering Manager
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

The Operations Engineering Manager will be responsible for the full remit of the delivery of Engineering Management services of the contract including operational and service provider team management, Planned Preventive Maintenance (PPM), and specialist services. The holder of the position will assist Senior Management with the delivery of the strategic direction of both the engineering and some soft services within the contract by ensuring the effective management of a number of outsourced service providers, with the primary objective of ensuring that adequate management systems are in place to continually ensure a safe and compliant environment.

The ideal candidate should be able to demonstrate good people management and interpersonal capability, proven analytical capability, and problem-solving skills. An individual with excellent communication and motivation skills at multiple levels.

This role is part of our Senior Management team at the prestigious Abu Dhabi Investment Authority (ADIA).

Key Accountabilities

  1. Provide management and leadership for the Engineering department within a Contract, ensuring that international best practice Facilities Management is delivered as per the requirements of the client.
  2. Provide management and oversight of the outputs of the Engineering Department and their respective teams, to ensure service delivery in compliance with the Project Agreement.
  3. Building long-term relationships with the Client is key.
  4. Develop the strategy for the service delivery of the business.
  5. Lead the management of reporting on contract performance for the Engineering Department within the contract and to the Client.
  6. Manage the Engineering Department under his/her control ensuring that appropriate discipline, guidance, support, and moral welfare are provided to all members of staff.
  7. Oversee the Stakeholder Management Plan, relating to the Engineering Department, ensuring that key stakeholder engagement levels are monitored, and any negative feedback is escalated to the General Manager.
  8. Continuously improve systems of communication, maintain business integrity, and improve knowledge of customer expectations and identify and address concerns of stakeholders.
  9. Line management responsibility for all MEP and Civil Staff including Supervisors, Team Leaders, Technicians, and assistants.
  10. Deputised line manager responsibility for all other Engineering Management staff including project team, document controller, and operations engineers.
  11. Engineering Management Services include but are not limited to, planned, preventative and reactive maintenance activities for building fabric, MEP, specialist services systems, and FF&E. Projects and variation works including fit-outs, refurbishments, and change of use requirements. Management and use of the Computerised Maintenance Management System (CMMS), Life Cycle management, Space Planning, Moves and Changes, Document Control, and including management of As Built Drawings, O&M Manuals, and Technical Library.
  12. Meet the Key Performance Indicators (KPI's) and availability criteria as per the contract Service Level Agreements (SLA's).
  13. Support the production of monthly and annual operational reports to both specified timeframes and ad hoc as required. Reports will detail measurement and monitoring of the Engineering Management services, KPI's, and other relevant information.
  14. Lead asset lifecycle planning for 3, 5, 10 & 20 years as per Client requirements.
  15. Assist with the preparation of Budgets, financial monitoring, and cost controls.
  16. Support the implementation and management of continual improvement initiatives, projects, and programmes across all areas of the department including service delivery, staff engagement, cost reductions, and innovation.

Specific Requirements

  1. Seven (7) years minimum experience in working as an engineer in a building services engineering department within a facilities management organization.
  2. Five (5) years minimum experience of managing a multi-skilled maintenance team.
  3. Technically competent with a clear knowledge and experience of building services systems, life safety, and buildings controls systems.
  4. Practical experience of the built environment with a mechanical or electrical engineering qualification.
  5. Proven experience of Integrated Facilities Management environment including operational delivery on multiple building facilities.
  6. Proficient in Microsoft packages including Word, Excel, and PowerPoint. Adaptable to use company systems as required to the operations.
  7. Holder of a degree in a relevant engineering discipline (e.g. electrical or mechanical).
  8. Preferably with qualifications in Facilities Management related disciplines.
  9. Certified Lean Six Sigma Yellow / Green / Black Belt preferred.

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

  1. Competitive monthly pay and allowances that are commensurate with the role and industry standards.
  2. Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing.
  3. We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards.
  4. We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones.
  5. We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture.
  6. We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
  7. As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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