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Retail Sales Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

A Sales Associate is a key member of a retail or sales team who is responsible for assisting customers, driving sales, and ensuring a positive shopping experience. They engage with customers to understand their needs, offer advice on products or services, and provide excellent customer service to build brand loyalty. The role requires a combination of sales skills, product knowledge, and customer service expertise.

Key Skills for a Sales Associate

1. Customer Service Skills

  • Active Listening : Understand customer needs and preferences to recommend the right products.
  • Empathy : Show understanding and patience when addressing customer concerns.
  • Communication : Clearly explain product features, benefits, and promotions to customers.
  • Problem-Solving : Address customer complaints or issues promptly and professionally.

2. Sales Skills

  • Persuasion : Influence customers to make a purchase or try new products.
  • Up-selling and Cross-selling : Suggest additional products that complement the customer's original choice.
  • Goal-Oriented : Work to meet individual sales targets and contribute to the store's sales goals.
  • Negotiation : Offer discounts or promotional deals in a way that benefits both the customer and the company.

3. Product Knowledge

  • In-Depth Product Understanding : Know the features, uses, and benefits of the products being sold.
  • Brand Knowledge : Be knowledgeable about the brand's mission, values, and competitive advantages.
  • Market Awareness : Stay updated on industry trends, promotions, and competitors' offerings.

4. Organizational Skills

  • Stock Management : Ensure products are properly displayed and available for customers.
  • Time Management : Prioritize customer interactions, restocking, and other tasks efficiently.
  • Attention to Detail : Ensure displays are visually appealing, and shelves are neat and organized.

5. Technology and Point-of-Sale (POS) Systems

  • POS Systems : Process sales transactions, handle returns or exchanges, and issue receipts.
  • Inventory Management : Use inventory software to track stock and assist with reordering products.
  • Cash Handling : Accurately handle cash, credit card transactions, and other forms of payment.

6. Teamwork

  • Collaboration : Work well with other sales associates, supervisors, and management to meet store goals.
  • Adaptability : Adjust to different shifts, customer needs, and new store policies.
Desired candidate profile

Sales Associate | MAF Lifestyle | Operations

ROLE PROFILE:

  • Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
  • Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
  • Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
  • Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
  • Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
  • Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
  • Use Advanced Selling Skills in Order to Better Support the Customer's Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
  • Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

  • High School Certificate
  • 1-2 Years Industry Experience
  • Good Communication Skills
  • Excellent Customer Service