Retail Sales Associate

3 weeks ago


Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

Roles and responsibilitiesA Sales Associate is a key member of a retail or sales team who is responsible for assisting customers, driving sales, and ensuring a positive shopping experience. They engage with customers to understand their needs, offer advice on products or services, and provide excellent customer service to build brand loyalty. The role requires a combination of sales skills, product knowledge, and customer service expertise.Key Skills for a Sales AssociateCustomer Service SkillsActive Listening: Understand customer needs and preferences to recommend the right products.Empathy: Show understanding and patience when addressing customer concerns.Communication: Clearly explain product features, benefits, and promotions to customers.Problem-Solving: Address customer complaints or issues promptly and professionally.Sales SkillsPersuasion: Influence customers to make a purchase or try new products.Up-selling and Cross-selling: Suggest additional products that complement the customer's original choice.Goal-Oriented: Work to meet individual sales targets and contribute to the store's sales goals.Negotiation: Offer discounts or promotional deals in a way that benefits both the customer and the company.Product KnowledgeIn-Depth Product Understanding: Know the features, uses, and benefits of the products being sold.Brand Knowledge: Be knowledgeable about the brand's mission, values, and competitive advantages.Market Awareness: Stay updated on industry trends, promotions, and competitors' offerings.Organizational SkillsStock Management: Ensure products are properly displayed and available for customers.Time Management: Prioritize customer interactions, restocking, and other tasks efficiently.Attention to Detail: Ensure displays are visually appealing, and shelves are neat and organized.Technology and Point-of-Sale (POS) SystemsPOS Systems: Process sales transactions, handle returns or exchanges, and issue receipts.Inventory Management: Use inventory software to track stock and assist with reordering products.Cash Handling: Accurately handle cash, credit card transactions, and other forms of payment.TeamworkCollaboration: Work well with other sales associates, supervisors, and management to meet store goals.Adaptability: Adjust to different shifts, customer needs, and new store policies.Desired candidate profileSales Associate | MAF Lifestyle | OperationsROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.Use Advanced Selling Skills in Order to Better Support the Customer's Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom.Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.REQUIREMENTS:High School Certificate1-2 Years Industry ExperienceGood Communication SkillsExcellent Customer Service#J-18808-Ljbffr



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