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Housekeeping Supervisor
1 week ago
- Consistently offer professional, friendly, and engaging service
- Lead the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react accordingly, logging and notifying the proper areas and complying with Company's Corporate Code of Conduct
- Assist with the preparation of efficient departmental work schedules
- Actively participate in daily briefing, daily warm up and department meetings as well as contribute to on the job training and maintain records of the colleagues
- Ensure Room Attendants are informed daily about priorities in their section
- Follow departmental policies and procedures
- Report necessary maintenance items to the Engineering department
- Follow all safety and sanitation policies
Ideally, you'll have some or all the following qualifications and experience we're looking for:
- At least 2-year experience working in a 5-star hotel industry in a Housekeeping environment
- Excellent communication skills
- Must speak fluent English
- Knowledge of Microsoft Office and Opera
- Overseeing the daily housekeeping operations for guest rooms and public areas.
- Managing and leading a team of housekeeping staff, ensuring they maintain high cleanliness standards.
- Ensuring all equipment and cleaning products are in good condition and available when needed.
- Coordinating with other hotel departments to ensure guest satisfaction.
- Conducting inspections of rooms and facilities to maintain quality standards.
- Managing staff schedules and labor costs.
- Handling guest complaints related to cleanliness and ensuring they are resolved effectively.
- Monitoring inventory and ordering necessary supplies.
1. Leadership and Team Management
- Supervising and motivating housekeeping staff to maintain high cleanliness standards.
- Providing clear instructions, guidance, and training to team members.
- Managing employee schedules, delegating tasks, and ensuring efficient staffing levels.
- Conducting performance evaluations and fostering a positive work environment.
2. Attention to Detail
- Ensuring that all rooms, public spaces, and hotel areas meet cleanliness and organization standards.
- Inspecting rooms and areas to ensure they are cleaned to the highest standards and addressing any deficiencies.
- Overseeing deep cleaning projects and special requests.
3. Time Management and Organization
- Prioritizing tasks to ensure rooms and areas are cleaned and maintained within required timeframes.
- Managing housekeeping operations efficiently during peak hours or busy seasons.
- Scheduling and coordinating housekeeping staff shifts to ensure coverage at all times.
4. Customer Service
- Ensuring that guest rooms and public spaces provide a comfortable and clean environment to enhance guest satisfaction.
- Addressing guest requests, concerns, or complaints regarding cleanliness promptly and professionally.
- Coordinating with other hotel departments to meet special guest needs (e.g., extra amenities, late check-ins).
5. Knowledge of Cleaning Techniques and Equipment
- Familiarity with different cleaning products, tools, and techniques for various surfaces and materials.
- Ensuring staff are trained in using equipment safely and efficiently (e.g., vacuums, steam cleaners, floor buffers).
- Understanding environmentally friendly or green cleaning practices and promoting sustainable options.
6. Health, Safety, and Compliance
- Ensuring adherence to health and safety regulations in the workplace, including the proper handling and storage of cleaning supplies.
- Managing and mitigating potential hazards such as chemical handling and fire safety.
- Maintaining proper hygiene standards and ensuring compliance with local regulations and industry standards.
