Housekeeping Supervisor

7 days ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Roles and responsibilities
  • Consistently offer professional, friendly, and engaging service
  • Lead the day-to-day operation of the department to ensure service standards are followed
  • Handle Guest concerns and react accordingly, logging and notifying the proper areas and complying with Company's Corporate Code of Conduct
  • Assist with the preparation of efficient departmental work schedules
  • Actively participate in daily briefing, daily warm up and department meetings as well as contribute to on the job training and maintain records of the colleagues
  • Ensure Room Attendants are informed daily about priorities in their section
  • Follow departmental policies and procedures
  • Report necessary maintenance items to the Engineering department
  • Follow all safety and sanitation policies

Ideally, you'll have some or all the following qualifications and experience we're looking for:

  • At least 2-year experience working in a 5-star hotel industry in a Housekeeping environment
  • Excellent communication skills
  • Must speak fluent English
  • Knowledge of Microsoft Office and Opera
  • Overseeing the daily housekeeping operations for guest rooms and public areas.
  • Managing and leading a team of housekeeping staff, ensuring they maintain high cleanliness standards.
  • Ensuring all equipment and cleaning products are in good condition and available when needed.
  • Coordinating with other hotel departments to ensure guest satisfaction.
  • Conducting inspections of rooms and facilities to maintain quality standards.
  • Managing staff schedules and labor costs.
  • Handling guest complaints related to cleanliness and ensuring they are resolved effectively.
  • Monitoring inventory and ordering necessary supplies.
Desired candidate profile

1. Leadership and Team Management

  • Supervising and motivating housekeeping staff to maintain high cleanliness standards.
  • Providing clear instructions, guidance, and training to team members.
  • Managing employee schedules, delegating tasks, and ensuring efficient staffing levels.
  • Conducting performance evaluations and fostering a positive work environment.

2. Attention to Detail

  • Ensuring that all rooms, public spaces, and hotel areas meet cleanliness and organization standards.
  • Inspecting rooms and areas to ensure they are cleaned to the highest standards and addressing any deficiencies.
  • Overseeing deep cleaning projects and special requests.

3. Time Management and Organization

  • Prioritizing tasks to ensure rooms and areas are cleaned and maintained within required timeframes.
  • Managing housekeeping operations efficiently during peak hours or busy seasons.
  • Scheduling and coordinating housekeeping staff shifts to ensure coverage at all times.

4. Customer Service

  • Ensuring that guest rooms and public spaces provide a comfortable and clean environment to enhance guest satisfaction.
  • Addressing guest requests, concerns, or complaints regarding cleanliness promptly and professionally.
  • Coordinating with other hotel departments to meet special guest needs (e.g., extra amenities, late check-ins).

5. Knowledge of Cleaning Techniques and Equipment

  • Familiarity with different cleaning products, tools, and techniques for various surfaces and materials.
  • Ensuring staff are trained in using equipment safely and efficiently (e.g., vacuums, steam cleaners, floor buffers).
  • Understanding environmentally friendly or green cleaning practices and promoting sustainable options.

6. Health, Safety, and Compliance

  • Ensuring adherence to health and safety regulations in the workplace, including the proper handling and storage of cleaning supplies.
  • Managing and mitigating potential hazards such as chemical handling and fire safety.
  • Maintaining proper hygiene standards and ensuring compliance with local regulations and industry standards.

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