Senior Officer- ATM CDM Centralized Services

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

Responsible for FAB ATM & CDM Network reconciliation BAU activities outlining as below

  • Handling ATM/CDM reconciliation and settlement cases by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts balancing the GL accounts promptly and investigate discrepancies of ATM & CDM Shortage/Overage transactions as per the Reconciliation and Exception Management Processes and Procedures.
  • Responsible for reconciling the General Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases.
  • To respond/resolve the ATM /CDM channel complaints with the allocated TAT.
  • Apply factual and judgmental skills in the decision-making process to settle/escalate issues.
  • Adhere to service levels agreed and the escalation matrices defined by each department in order to effectively meet their BAU requirements of the CRM and Central Bank/Chargeback cases.

Policies Systems Processes & Procedures

  • Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value-driven culture within the bank.

Continuous Improvement

  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

Reporting

  • Assist in the preparation of timely and accurate reports to meet department requirements policies and quality standards.

Service

  • Ensure all scheduled reports are available for all FAB ATMs & CDMs required reconciliation activity.
  • Ensure all files GL ODS & EJ are uploaded for ATM and GL & EJ files uploaded for CDM in IntelliMatch system and auto matching is run. Any failure in the above task must be escalated to IntelliMatch Support team for resolution.
  • Responsible for reconciliation of ATM & CDM related general Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases.
  • Escalation of exception items identified via reconciliation through IntelliMatch system.
  • Ensuring shortage and overage entries are raised for approval and advised for posting.
  • Liaise with payments and CIT vendor for the closure of shortage cases.
  • Liaising with ITD team for EJs which are not generated on the Reconciliation system.
  • Report and resolve in case of discrepancy post Reconciliation system execution.
  • Advice Core Processing on passing the transactions related to ATMs/CDMs GLs or settlement transactions on passing the transactions to respective accounts of customers/Settlement Transit Account & handling customer disputes transactions.
  • Review and verify all customer complaints in CRM & CB chargeback Dubai first cases (via email) pertaining to ATM/CDM team.
  • Advise Core Processing team for follow up with CIT to release cash to ATM (replenishment) and settlement of outstanding issues related to customer disputes received.
  • Submit the RAG file for ATM & CDM that is reconciled for each day.
  • Provide required transaction details related to UAE Central Switch for settlement with Central Bank enquiries with Reconciliation & Control Department & Card Centre Reconciliations.
  • Liaising with Records management team for delivery of respective ATMs CDMs physical roll in the absence of EJ record (soft copy) for recon purposes.
  • Advise the line manager of pending customer cases by end of day along with justification.
  • Responsible for AOV confirmation (maker) and submission for all ATM & CDM.
  • Ensure prompt response to inquiries from Internal / External clients.
  • Cover additional responsibility during staff leave / absence.
  • Allotted tasks must be completed on time since they are time critical with variable volume.

Risk

  • Escalate the workflow by taking into consideration Operational Risk in our day-to-day activities and check that staff adhere to control procedures.
  • Ensure exceptions are escalated as per agreed BAU and escalation matrices in order to escalate items as per Value at Risk.
  • To ensure items outstanding reflect correctly as per its status on the Reconciliation system.
  • Ensure any incompletion of work due to any event/staff absence.

Efficiency

  • To manage the workflow efficiently with the resources available without compromising on the risk and services.
  • Provide improvement suggestions to increase the quality and efficiency in our work resulting in the best customer service.
  • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
  • Authorized to take decisions as per the approved authorization matrix.

Qualifications :

Minimum Qualification

Bachelors degree in business economics Commerce Accounting and Finance or related discipline.

Minimum Experience

13 years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in Reconciliation (ATMs CDMs Cards and Internal) Intellimatch

Remote Work :

No

Employment Type :

Fulltime

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