Senior Officer- ATM CDM Centralized Services

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

Responsible for FAB ATM& CDM Network reconciliation BAU activities outlining asbelow

  • Handling ATM/CDMreconciliation and settlement cases by having a systematic andaccurate approach for recognizing disputes related toreconciliation of ATM/CDM accounts balancing the GL accountspromptly and investigate discrepancies of ATM & CDMShortage/Overage transactions as per the Reconciliation andException Management Processes andProcedures.
  • Responsible for reconciling theGeneral Ledger accounts for prompt identification of funds beingexposed to any risk and amounts related to the settlement of thecases.
  • To respond/resolve the ATM /CDM channelcomplaints with the allocated TAT.
  • Applyfactual and judgmental skills in the decisionmaking process tosettle/escalate issues.
  • Adhere to servicelevels agreed and the escalation matrices defined by eachdepartment in order to effectively meet their BAU requirements ofthe CRM and Central Bank/Chargebackcases.

Policies SystemsProcesses & Procedures

  • Follow all relevantdepartmental policies processes standard operating procedures andinstructions so that work is carried out in a controlled andconsistent manner.
  • Demonstrate compliance toorganizations values and ethics at all times to support theestablishment of a value drive culture within thebank.

ContinuousImprovement

  • Contributeto the identification of opportunities for continuous improvementand sustainability of systems processes and practices consideringglobal standards productivity improvement and costreduction.  

Reporting

  • Assistin the preparation of timely and accurate reports to meetdepartment requirements policies and qualitystandards.

Service

  • Ensureall scheduled reports are available for all FAB ATMs & CDMsrequired reconciliation activity.
  • Ensure allfiles GL ODS & EJ are uploaded for ATM and GL & EJfiles uploaded for CDM in IntelliMatch system and auto matching isrun. Any failure in the above task must be escalated toIntelliMatch Support team forresolution.
  • Responsible for reconciliation ofATM & CDM related general Ledger accounts for promptidentification of funds being exposed to any risk and amountsrelated to the settlement of thecases.
  • Escalation of exception items identifiedvia reconciliation through IntelliMatchsystem.
  • Ensuring shortage and overage entriesare raised for approval and advised forposting.
  • Liaise with payments and CIT vendorfor the closure of shortage cases.
  • Liaisingwith ITD team for EJs which are not generated on the Reconciliationsystem.
  • Report and resolve in case ofdiscrepancy post Reconciliation systemexecution.
  • Advice Core Processing on passingthe transactions related to ATMs/CDMs GLs or settlementtransactions on passing the transactions to respective accounts ofcustomers/Settlement Transit Account & handling customerdisputes transactions.
  • Review and verify allcustomer complaints in CRM & CB chargeback Dubai firstcases (via email) pertaining to ATM/CDMteam.
  • Advise Core Processing team for follow upwith CIT to release cash to ATM (replenishment) and settlement ofoutstanding issues related to customer disputesreceived.
  • Submit the RAG file for ATM &CDM that is reconciled for each day.
  • Providerequired transaction details related to UAE Central Switch forsettlement with Central Bank enquiries with Reconciliation& Control Department & Card CentreReconciliations.
  • Liaising with Recordsmanagement team for delivery of respective ATMs CDMs physical rollin the absence of EJ record (soft copy) for reconpurposes.
  • Advise the line manager of pendingcustomer cases by end of day along withjustification.
  • Responsible for AOV confirmation(maker) and submission for all ATM &CDM.
  • Ensure prompt response to inquiries fromInternal / External clients.
  • Cover additionalresponsibility during staff leave /absence.
  • Allotted tasks must be completed ontime since they are time critical with variablevolume.

Risk

  • Escalatethe workflow by taking into consideration Operational Risk in ourdaytoday activities and check that staff adhere to controlprocedures.
  • Ensure exceptions are escalated asper agreed BAU and escalation matrices in order to escalate itemsas per Value at Risk.
  • To ensure itemsoutstanding reflect correctly as per its status on theReconciliation system.
  • Ensure any incompletionof work due to any event/staffabsence.

Efficiency

  • Tomanage the workflow efficiently with the resources availablewithout compromising on the risk andservices.
  • Provide improvement suggestions toincrease the quality and efficiency in our work resulting in thebest customer service.
  • Functions within theframework and boundaries of Group policies as well as overallorganizational and governanceframeworks.
  • Authorized to take decisions as perthe approved authorizationmatrix.

Qualifications:

MinimumQualification

Bachelors degree inbusiness economics Commerce Accounting and Finance or relateddiscipline.

MinimumExperience

13 years relevantexperience in the banking sector with at least 2 years in similarpositions of progressively increasing managerial responsibilitiesin Reconciliation (ATMs CDMs Cards and Internal)Intellimatch

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
ElectroMechanical,Instrument Maintenance,Adobe Dreamweaver,DocumentControl Management,E-Commerce
Experience: years
Vacancy: 1

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