Food Server

4 days ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Roles and responsibilities
  • Greet and seat customers,providing a warm and welcoming atmosphere while ensuring promptservice.
  • Present menus, answer questions, andmake recommendations, showcasing a thorough knowledge of the menuitems, including wine pairings andspecialties.
  • Take orders accurately, relayingthem to the kitchen staff and ensuring special requests or dietaryrestrictions are accommodated.
  • Serve food andbeverages with elegance and finesse, demonstrating a keen attentionto detail and adhering to the restaurant's standards forpresentation and hygiene.
  • Monitor tablesthroughout the dining experience, anticipating customers'needs and promptly addressing any concerns or additionalrequests.
  • Maintain cleanliness and organizationin the dining area, including clearing tables and resetting themfor new customers, as well as assisting with general restaurantupkeep as needed.

What You WillBring

  • Oneto two years' experience working in Food &Beverage preferred.
  • Knowledge of French andMediterranean cuisine, alcoholic beverages andwines.
  • Excellent customer service skills withgreat enthusiasm, superior interpersonal skills, result orientedand highly self-motivated.
  • Professional,service oriented, eager to help coworkers, adoptable withchanges.
  • High attention to detail, strongorganization skills, result orientation and the ability tomulti-task in a fast pacedenvironment.
  • Excellent knowledge of foodallergens.
  • Knowledge of MICROSpreferred.
Desired candidate profile

1.Customer ServiceSkills

  • GreetingGuests: Welcoming guests warmly and guiding them totheir tables with a friendlyattitude.
  • AttentiveService: Ensuring guests feel valued by checking onthem regularly throughout their meal and anticipating needs (e.g.,refilling drinks, offering additionalitems).
  • Problem-Solving: Addressing guest complaints or concerns in a professional and calmmanner, ensuring a positiveresolution.

2. OrderTaking andAccuracy

  • TakingOrders: Accurately taking food and drink orders fromguests, including special requests or dietaryrestrictions.
  • Relaying Orders tothe Kitchen: Communicating orders clearly andaccurately to the kitchen or bar staff to ensure timely and correctpreparation.
  • ConfirmingOrders: Repeating orders back to guests to confirmaccuracy and ensuring modifications or preferences are capturedcorrectly.

3. MenuKnowledge

  • Understandingthe Menu: Knowing the full menu, includingappetizers, entrees, desserts, beverages, and daily specials, tomake suggestions and answer guestquestions.
  • DietaryRestrictions: Being familiar with food allergies anddietary restrictions, and helping guests choose safe menuoptions.
  • Food and BeveragePairing: Offering recommendations for food and drinkpairings, enhancing the overall guestexperience.

4. Food andBeverageService

  • ServingFood and Drinks: Delivering food and beverages tothe correct table in an organized and timely manner, ensuring thatall items are presented according to restaurantstandards.
  • Upselling: Suggesting additional items like appetizers, desserts, or drinks toenhance the guest's dining experience and increasesales.
  • ProperPresentation: Ensuring food is served with attentionto detail, including garnishes, proper plate arrangement, andcleanliness.

5.Multitasking and TimeManagement

  • HandlingMultiple Tables: Managing several tables at once,ensuring all guests are attended to promptly without neglectinganyone.
  • PrioritizingTasks: Balancing taking orders, delivering food,refilling drinks, and clearing tables during busy periods, allwhile maintaining high-qualityservice.

6. TeamworkandCollaboration

  • Workingwith the Team: Collaborating with other servers,kitchen staff, and managers to ensure smoothservice.
  • AssistingColleagues: Helping colleagues during peak times,whether it's running food, clearing tables, or supportingthem with guest requests.

7.CommunicationSkills

  • ClearCommunication: Communicating effectively withguests, kitchen staff, and other team members to ensure everythingruns smoothly.
  • ListeningSkills: Paying close attention to guest requests orfeedback to ensure theirsatisfaction.
  • Handling GuestRequests: Being responsive to guest needs andproviding accurate information orassistance.
Key Skills
Food & Beverage,FoodProcessing,Server
Employment Type : Full-time
Department / Functional Area: Food and Beverage
Experience: years
Gender: Male
Vacancy: 1

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