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Airport Service Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

Love What You Do EvenMore

At JW Marriott,treating guests exceptionally starts with the way we treat ourassociates. Because we believe it takes people who genuinely lovewhat they do to create a truly extraordinaryexperience.

Here At JW Marriott Marquis Dubai,We Are Looking For Talented Individuals, To Join Our Amazing FamilyAnd In Return We Are Able To Offer You The Following

  • An amazing career opportunity to notjust work with us but open opportunities worldwide with ourextensive portfolio of hotels.
  • Learningopportunities with some of the best professionals the region has tooffer.
  • We aim to promote our associates withinas soon as the opportunity arises, so we hope to see you progressyour career in line with our training and promotionschedule.
  • A competitive salary with excellentbenefits which include accommodation, meals on duty,Transportation, and:
    • World class training anddevelopment, including leadershipdevelopment.
    • Recognitionprograms.
    • Discounted accommodation in over8,000 hotels all over the world. Yes,8,000
    • Discounted food & drink in allour restaurants and bars.
    • Discounts for yourfriends and family.
    • Unlimited careeropportunities (Internationally andlocally)
    • Medical and Lifeinsurance
  • Amazing supportto ensure you have all the tools you require to complete yourday-to-day tasks.

OurExpectations From TheRole

ExceptionalCustomer Service:

  • Respond to guest calls with courtesyand efficiency, adhering to Marriott Internationalstandards.
  • Dispatch appropriate personnel tofulfill guest requests promptly.

DetailedDocumentation

  • Maintain a comprehensive log of guestrequests, including guest information, issues, resolutions, andfollow-up actions.

SystemProficiency

  • Demonstrate expertise in OPERA, GXP,AVAYA, Open Table, and related operating systems.

ProactiveApproach

  • Represent Marriott professionally,maintain a positive attitude, and ensure seamless handovers tocolleagues.
  • Handle wake-up calls and maintain ahandover log for the next shift.

Reservation ManagementAnd Coordination

  • Manage Open Table reservationsaccurately, verifying special occasions and handling customerinquiries.
  • Follow reservation procedures,confirm bookings, and coordinate reservations for specialevents.
Key Skills
Comunication skills,AdminstrativeSkill
Employment Type : FullTime
Department / Functional Area: Administration
Experience: years
Vacancy: 1