Telephone Operator
2 weeks ago
Why work for Accor?
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Job Description
- Ensure proper functioning of telephone equipment in the hotel at all times and implement correct telephone operating procedures.
- Handle any guest complaints and/or remarks; provide a response as soon as possible.
- Handle phone calls and forward any messages received for the guest.
- Record and give wake-up calls.
- Report all telephone defects to the technical department.
- If the electronic system is down, record all chargeable calls and post them on the guest's invoice.
- Utilize correct process and procedure when handling confidential guest information.
- Take down and relay messages.
- High school diploma or equivalent.
- Excellent communication skills, both written and verbal required.
- Excellent organizational skills and ability to find solutions.
- Able to cope with the pressures of a very busy environment.
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