
Operations Associate
2 days ago
The ODC Associate is responsible for visiting retail and grocery store locations to ensure the highest level of service for Deliveroo orders. This role is hands-on and includes monitoring store performance metrics, identifying operational issues, and providing immediate corrective training to store pickers. The ideal candidate is proactive, detail-oriented, and capable of analyzing problems and implementing practical solutions. This position will report directly to the Senior Operations Associate.
Key Responsibilities
- Performance Monitoring: Regularly assess store performance through B10 metrics, including amended orders, rejections, missing items, and cancellations.
- Root Cause Analysis: Investigate and document the causes of performance issues and determine solutions to address them.
- On-Site Training: Train store pickers on Deliveroo procedures, focusing on order prioritization, substitution handling, and accuracy in picking.
- Action Plan Development: Create and implement site-specific action plans to improve performance, detailing issues, findings, solutions, and any additional support needed from stakeholders.
- Documentation and Reporting: Maintain detailed records of each site visit, summarizing issues observed, solutions implemented, and feedback collected from pickers and store management.
- Hardware Checks: Conduct regular checks on store tablets and other hardware used for Deliveroo operations; troubleshoot, replace, or supply additional devices or data SIM cards as necessary.
- Collaboration with Store Staff: Coordinate with store staff to locate items, verify stock, and ensure efficient picking operations.
Requirements
- Experience: 1-2 years in a retail, grocery, or delivery operations role.
- Skills: Strong problem-solving skills, effective communicator, ability to work independently, and high attention to detail.
- Technical Proficiency: Familiarity with mobile/tablet applications and basic troubleshooting.
- License and Transport: Must have a valid driving license and own car.
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