Housekeeping Attendant
5 days ago
- Provides professional andpersonalized service to the guests in suites and public areas,ensuring at all times that guest requirements and needs are metpromptly, by following the standard operatingprocedures.
Key Duties AndResponsibilities
- Provides a courteous and professionalservice to internal and external customers at alltimes.
- Maintains a high standard of personalappearance and hygiene at all times.
- Ensurescleanliness is maintained in assignedareas.
- Ensures smooth operation and efficiencyin assigned areas.
- Attends the daily briefingbefore starting work.
- Cleans assigned suitesand bathrooms thoroughly up to the standards, making the necessaryarrangements in guest rooms and replenishing guestsupplies.
- Attends to guests' requestscourteously and promptly in the course of theday.
- Check all facilities such as furniture,and fixtures, and report any damages or missing items to the TeamLeader and the Coordinator forfollow-up.
- Ensures assigned floors includingthe corridors, back of the house areas, stairways, and servicepantries are kept in a safe and clean condition at alltimes.
- Reports any malfunction in suites orassigned areas to the engineering department via the HousekeepingCoordinator.
- Report any unusual incidents,complaints, unauthorized persons in rooms, and any sick orirregular behavior of guests to the Team Leader and theCoordinator.
- Ensures all lost and found itemsare handed over to the Housekeeping Coordinators officeimmediately.
- Ensures service pantries are keptclean, neat, and tidy at all times.
- Ensures allequipment and trolleys on assigned floors are kept clean and are ingood working order at all times.
- Ensures thatthe linen and other supplies trolleys are kept neatly arranged atall times.
- Ensures proper turndown service isgiven as per the standard operatingprocedures.
- Ensures deep cleaning of rooms iscarried out as per the schedules.
- Adheres tothe hotel's policy relating to fire, hygiene, health, andsafety.
- Responds to any changes in theHousekeeping function as dictated by the company, hotel or theindustry.
- Collects the section keys and roomreports from the security Office and returns them at the end of theshift.
- Attends the training and communicationmeetings as per the schedules and updates the monthly trainingrecords.
- Updates the daily worksheetsaccurately.
- Records any extra items given tothe rooms on the worksheet
- Adheres to the hotel's policy relatingto fire, hygiene, health, and safety.
- Respondsto any changes in the Housekeeping function as dictated by thecompany, hotel or the industry.
- Collects thesection keys and room reports from the security Office and returnsthem at the end of the shift.
- Attends thetraining and communication meetings as per the schedules andupdates the monthly training records.
- Updatesthe daily worksheets accurately.
- Records anyextra items given to the rooms on the worksheet.
Experience &Educational Requirements
- Diploma in Hotel ManagementSchool
- Vocational certification in HospitalitySchool
- 2 Years' experience in a5-star hotel in a similar role.
- Strongorientation towards customer service
- Initiativeand Commitment to Achieve
- EffectiveCommunication
- Attention todetail
- Problem solving and decisionmaking
- Leadershipskills
- Customerfocused
- Teamwork
- Interpersonalskills
Housekeeping,housekeepers,Housekeepingsupervision
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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