Housekeeping Attendant

5 days ago


Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full time
Roles and responsibilities
  • Provides professional andpersonalized service to the guests in suites and public areas,ensuring at all times that guest requirements and needs are metpromptly, by following the standard operatingprocedures.

Key Duties AndResponsibilities

  • Provides a courteous and professionalservice to internal and external customers at alltimes.
  • Maintains a high standard of personalappearance and hygiene at all times.
  • Ensurescleanliness is maintained in assignedareas.
  • Ensures smooth operation and efficiencyin assigned areas.
  • Attends the daily briefingbefore starting work.
  • Cleans assigned suitesand bathrooms thoroughly up to the standards, making the necessaryarrangements in guest rooms and replenishing guestsupplies.
  • Attends to guests' requestscourteously and promptly in the course of theday.
  • Check all facilities such as furniture,and fixtures, and report any damages or missing items to the TeamLeader and the Coordinator forfollow-up.
  • Ensures assigned floors includingthe corridors, back of the house areas, stairways, and servicepantries are kept in a safe and clean condition at alltimes.
  • Reports any malfunction in suites orassigned areas to the engineering department via the HousekeepingCoordinator.
  • Report any unusual incidents,complaints, unauthorized persons in rooms, and any sick orirregular behavior of guests to the Team Leader and theCoordinator.
  • Ensures all lost and found itemsare handed over to the Housekeeping Coordinators officeimmediately.
  • Ensures service pantries are keptclean, neat, and tidy at all times.
  • Ensures allequipment and trolleys on assigned floors are kept clean and are ingood working order at all times.
  • Ensures thatthe linen and other supplies trolleys are kept neatly arranged atall times.
  • Ensures proper turndown service isgiven as per the standard operatingprocedures.
  • Ensures deep cleaning of rooms iscarried out as per the schedules.
  • Adheres tothe hotel's policy relating to fire, hygiene, health, andsafety.
  • Responds to any changes in theHousekeeping function as dictated by the company, hotel or theindustry.
  • Collects the section keys and roomreports from the security Office and returns them at the end of theshift.
  • Attends the training and communicationmeetings as per the schedules and updates the monthly trainingrecords.
  • Updates the daily worksheetsaccurately.
  • Records any extra items given tothe rooms on the worksheet
Desired candidate profile
  • Adheres to the hotel's policy relatingto fire, hygiene, health, and safety.
  • Respondsto any changes in the Housekeeping function as dictated by thecompany, hotel or the industry.
  • Collects thesection keys and room reports from the security Office and returnsthem at the end of the shift.
  • Attends thetraining and communication meetings as per the schedules andupdates the monthly training records.
  • Updatesthe daily worksheets accurately.
  • Records anyextra items given to the rooms on the worksheet.

Experience &Educational Requirements

  • Diploma in Hotel ManagementSchool
  • Vocational certification in HospitalitySchool
  • 2 Years' experience in a5-star hotel in a similar role.
  • Strongorientation towards customer service
  • Initiativeand Commitment to Achieve
  • EffectiveCommunication
  • Attention todetail
  • Problem solving and decisionmaking
  • Leadershipskills
  • Customerfocused
  • Teamwork
  • Interpersonalskills
Key Skills
Housekeeping,housekeepers,Housekeepingsupervision
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1

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