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Business Center/Communications Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Sofitel Full time
Business Center/Communications Supervisor
  • Oversee Business Center operations, ensuring hotel standards and procedures are followed.
  • Set up and sell boardrooms, arrange appointments, meetings, and provide secretarial services.
  • Maintain appropriate stock levels for Business Center operations, preparing requisitions as needed.
  • Assign tasks, offer assistance, and monitor performance, suggesting improvements as needed.
  • Implement and control checklists, review and sign the Business Center logbook, update activity reports.
  • Issue daily and monthly reports on Business Center activity and revenue.
  • Assist AFOM and FOM in administrative duties, including monitoring and preparing forecasts/statistics.
  • Handle guest complaints professionally, ensuring satisfaction and resolution.
  • Socialize with guests, provide excellent service, ensure guest privacy and confidentiality.
  • Keep team updated on outlet timings, activities, internal changes, and competitor offerings.
  • Promote Accor loyalty programs and hotel activities/events.
  • Act as a hotel ambassador, both within and outside the workplace.
  • Maintain high cleanliness standards, use telephone etiquette as per hotel standards.
  • Foster high morale and positive working relationships within the team.
  • Adapt to rotating duties within the Front Office Department.
  • Carry out additional tasks as assigned by AFOM and FOM.
Qualifications
  • 3-5 years of experience in a similar role or in business center management
  • Proven leadership skills with experience in supervising and training staff
  • Strong communication skills, both verbal and written
  • Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
  • Excellent customer service skills with a focus on problem-solving and conflict resolution
  • Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Strong analytical and reporting skills
  • Ability to work flexible hours, including evenings and weekends, as needed
  • Knowledge of hospitality industry practices is a plus
  • Fluency in English required; proficiency in Arabic or other languages is an advantage
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