Cluster Role in Group Exercise

4 days ago

Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time
Cluster Role in Group Exercise (GX), VEO Fitness

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

VEO Health & Fitness Clubs are the first commercial fitness brand launched by Emaar Hospitality Group with health clubs situated in some of the most sought-after locations. VEO brings a fresh identity to the global health, fitness & wellness sector by setting new benchmarks with its gracious hospitality and exceptional service.

ABOUT THE ROLE

This role will be responsible for:

  • Operational Management
  • Budget and Performance Management
  • Members Engagement
  • Administrative Duties
  • Contribute to the overall community atmosphere at VEO.
  • Delivering a required minimum number of classes per month.

ABOUT THE FUNCTION

You will play a vital role in delivering outstanding group exercise (GX) experiences across multiple locations. You'll be responsible for managing GX timetables, maintaining brand standards, supporting instructors, and hitting performance targets. A key part of the role involves personally delivering group exercise classes across all assigned locations (IBUs), ensuring members are engaged and inspired.

PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST

Operational Management

  • Cluster Timetable Management: Create, maintain, and optimize group exercise timetables across assigned IBUs to maximize attendance and efficiency.
  • Brand Standards & Quality Control: Ensure all GX classes and equipment meet brand standards and deliver exceptional members experiences. Conduct regular audits to maintain consistency and quality.
  • Freelancer Management: Recruit, onboard, train, and manage freelance GX instructors. Ensure contractual compliance, performance monitoring, and class coverage.
  • Contract Handling: Manage contracts for freelance instructors, ensuring compliance with legal and organizational policies.

Budget & Performance Management

  • Budget Oversight: Manage and monitor the allocated IBU budgets, ensuring cost efficiency and adherence to financial targets.
  • Performance Metrics: Track and analyze attendance, revenue, and other KPIs, providing actionable insights to improve cluster performance.
  • Commission Consolidation: Oversee the calculation and consolidation of instructor commissions, ensuring accuracy and timely payment.
  • Liaison with GMs: Work closely with General Managers at individual sites to align GX programs and events with club-specific needs and objectives.
  • Communication with Head of Fitness & Product: Provide regular reports and updates on operational performance, guest feedback, event outcomes, and program success.

Members Engagement

  • Query & Complaint Resolution: Handle members requests and complaints promptly and professionally.
  • Community Engagement: Support initiatives to enhance member engagement through GX programming, events, special activities, and promotional efforts.

Administrative Duties

  • Maintain up-to-date records of instructor certifications, performance reviews, and attendance tracking.
  • Coordinate marketing and promotional efforts for GX programs and events in collaboration with the marketing team.
  • Assist in the roll-out of new GX initiatives or programs, ensuring a smooth implementation process across the cluster.

TECHNICAL SKILLS AND COMPETENCES

  • Proven experience in Group Exercise Management, ideally within a multi-site or cluster role.
  • Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
  • Excellent interpersonal and communication skills to collaborate effectively with internal teams, freelancers, and members.
  • Experience in planning and executing events, with strong attention to detail and creative problem-solving skills.
  • Analytical mindset with the ability to track performance metrics and derive insights.
  • Budget management experience with a focus on optimizing financial performance.
  • Knowledge of group exercise trends, certifications, and industry best practices.
  • Proficiency in Microsoft Office and relevant fitness management software.

QUALIFICATIONS REQUIRED

  • Availability to travel between sites within the cluster as needed.
  • Current certifications in internationally recognized group exercise formats.
  • REPs certification.
  • GEL/ETM certification.

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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