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IT Support Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Bitoasis Full time

We are seeking a detailoriented and efficientIT Support Specialist to join our team in Dubai United ArabEmirates. As an IT Support Specialist you will play a crucial rolein maintaining our organizations technology infrastructure andproviding exceptional technical support to ouremployees.

  • Respond to and resolveITrelated issues through our ticketing system ensuring timely andeffective solutions
  • Provide firstlevel supportfor hardware software and networkrelatedproblems
  • Troubleshoot and diagnose technicalissues for both Windows and Mac operatingsystems
  • Assist with the setup configuration andmaintenance of computer systems andperipherals
  • Implement and maintain IT securitymeasures to protect company data andsystems
  • Conduct regular system updates andpatches to ensure optimal performance andsecurity
  • Offer remote support to employeesusing various tools and technologies
  • Documenttechnical solutions and maintain an uptodate knowledgebase
  • Collaborate with the IT team to improvesupport processes and enhance userexperience
  • Provide training and guidance toendusers on IT best practices and newtechnologies

Qualifications:

  • Bachelorsdegree in Computer Science Information Technology or a relatedfield
  • Minimum of 5 years of experiencein IT support or a similar role
  • Proficiency inWindows and Mac operating systems
  • Strongknowledge of networking protocols and troubleshootingtechniques
  • Familiarity with IT security bestpractices and implementation
  • Experience withticketing systems and remote supporttools
  • Excellent problemsolving skills andability to think analytically
  • Strong verbal andwritten communication skills with a customerfocusedapproach
  • Ability to work efficiently in afastpaced environment and manage multiplepriorities
  • IT certifications such as CompTIA ANetwork or Microsoft Certified: Modern Desktop AdministratorAssociate (preferred)
  • Understanding ofenterprise IT infrastructure and supportprocesses
  • Willingness to work flexible hours asneeded to support critical IToperations
  •  

AdditionalInformation :

  • Should belocated in Dubai.(candidates outside dubai areexcluded)
  • ImmediateAvailability is aPlus

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
FundManagement,Corporate Sales,HR Recruitment,Linux,Airlines
Experience: years
Vacancy: 1