Current jobs related to Specialist- CX Analytics Reporting - Abu Dhabi, Abu Dhabi - First Abu Dhabi Bank

  • Specialist- CX Analytics

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Specialist- CX Analytics & Reporting - CIB (Emiratised role)Full-timeSub Division: Group Customer Experience and CB TransformationDivision: Consumer Banking Group - UAENow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill....

  • Specialist- CX Analytics Reporting

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Job Purpose- The role holder is responsible for managing, developing, and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization.- Implementing and measuring service standards across all touchpoints of customer interactions across all segments, channels, products, and...

  • CX Director

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Michael Page Full time

    Job description / RoleEmployment: Full TimeAs the CX Director, you will be responsible for the overall customer experience strategy and execution across the service portfolio. You will lead a team dedicated to understanding customer needs, identifying opportunities for improvement, and implementing innovative solutions to enhance the service experience. This...

  • Specialist- CX Analytics

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    - The role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization.- Implementing and measuring service standards across all touch points of customer's interactions across all segments, channels, products and transactional...

  • Specialist- CX Analytics

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Company DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow...

  • CX Innovation Lead

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Job Description:We are seeking a skilled Customer Experience Expert to join our team at Iconic IT Consulting Services. In this role, you will be responsible for creating exceptional customer experiences through data-driven strategies and innovative solutions.Main Responsibilities:Develop and implement customer journey maps to identify opportunities for...

  • MIS Reporting and Analytics Specialist

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    About the Role:The MIS Reporting and Analytics Specialist will manage the preparation and delivery of MIS and reporting capabilities across CB Sales channels and departments. This role involves assisting in the preparation of management dashboards, designing and delivering end-user reporting analytics and dashboards, executing system test cases, scripts, and...

  • Specialist- CX Analytics

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Company Description Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow...

  • Sr. Specialist Customer Experience

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Talabat Full time

    About The OpportunityAs a Senior Specialist, CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable...

  • Specialist Customer Experience

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Talabat Full time

    About The OpportunityAs a Specialist, CX, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.This role...

  • CX Journey Optimizer

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    **Deliver Exceptional Customer Experiences**We are hiring a talented individual to lead the design and implementation of customer experiences that meet the needs of our clients.The ideal candidate will have expertise in crafting seamless, personalized, and engaging customer experiences, leveraging data-driven insights to inform decision-making.Key...

  • Financial Reporting Specialist

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates EDGE Full time

    We are looking for a talented Financial Reporting Specialist to join our team at EDGE. As a key contributor to our finance department, you will play a critical role in ensuring the accuracy and timeliness of financial reports.ResponsibilitiesResponsible for external/internal auditing and auditors' requests, serving as the first point of contact.Lead the...

  • Analytics and Reporting Lead

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    **Accountabilities**Maintaining documentation repositories of solutions, including methodology.Identifying opportunities for automation and improvements to approach in each analysis performed.**Education and Experience**Minimum Bachelor's degree in Computer Science, Statistics, Information Technology, or a related field.**Required Skills and...

  • Specialist- FTP Analytics and Reporting EmiratisedRole

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    The role is responsible for review the monthend FTP processes results related analytics andreporting.  Responsible for completion of user acceptancetesting for integration. Expected to perform independent FTP /Datareconciliations and address the issues related to FTP. Responsiblefor supporting that FAB obtains optimal value from the systemfunctionality on...

  • Senior Reporting and Analytics Professional

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AIQU Full time

    About the PositionA Business Performance & Strategic Portfolio Reporting Lead is needed to support the growth and success of our client in Abu Dhabi, UAE.The role involves centralizing business performance data, establishing a portfolio tracker, and developing reports and dashboards to inform business decisions.Main Responsibilities:Centralize business...

  • Financial Reporting Specialist

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

    We are seeking an experienced Financial Reporting Specialist to join our team at Abu Dhabi Islamic Bank PJSC. As a Regulatory Affairs Manager, you will be responsible for developing and maintaining internal procedures, standards, self-certification processes, and guidance checklists to ensure compliance with FATCA & CRS policies and governance documents.You...

  • Specialist- FTP Analytics and Reporting Emiratised Role

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    The role is responsible for reviewing the month-end FTP processes results related to analytics and reporting. Responsible for the completion of user acceptance testing for integration. Expected to perform independent FTP/Data reconciliations and address the issues related to FTP. Responsible for supporting that FAB obtains optimal value from the system...

  • Power BI Analytics Specialist

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Envoy Interiors Full time

    About the PositionWe are seeking a highly skilled Power BI Analytics Specialist to join our team at Envoy Interiors. This is an exciting opportunity to work on various projects and contribute to the success of our organization.The successful candidate will have experience in software development and advanced knowledge of Power BI, including reports,...

  • Reporting and Analytics Expert

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Emtelle Fibre Optics Manufacturing ME Ltd Full time

    Role OverviewThis is an exciting opportunity for a skilled Data Analyst to join our team and contribute to the success of Emtelle Fibre Optics Manufacturing ME Ltd. The successful candidate will be responsible for collecting, analyzing, and interpreting operations/business data to use in reports, developing and maintaining reporting systems and databases,...

  • Reporting Specialist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates KBR, Inc Full time

    KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers, and we all share one goal of improving the World and Beyond: responsibly and safely.We attract a diverse workforce and the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration. At KBR, we care about our employees and the...

Specialist- CX Analytics Reporting

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

JobPurpose

  • The role holderis responsible for managing developing and driving crossfunctionalprograms that help transform customer experience and create thebuilding blocks for a customercentricorganization
  • Implementing and measuring servicestandards across all touch points of customers interactions acrossall segments channels products and transactional functions. Therole holder will adopt a customerfriendly approach with adequatecontrols thus influencing improvement in customersatisfaction
  • Implementing approach toeffectively manage customer data and insights from all sources andchannels ensuring that best practice customer analytics techniquesare employed.
  • Identifying trends and areas forpotential experience improvement and monitoring and reportingperformance against customer experience KPIs and servicelevels.
  • Supporting the Customer Experience teamin reporting & analysis requirements and in the developmentand implementation of various initiatives within businessareas

KeyAccountabilities

StrategyDevelopment and Implementation

  • Designs and creates servicestandards and KPIs across all segments channels and customer touchpoints
  • Accelerates adoption of customer servicestandards/metrics throughout the organization by training andcoaching employees
  • Defines employees trainingdeliverables to help create a culture that is more customer servicefocused
  • Performs regular CVP Audits acrosschannels to gauge adherence tostandards
  • Assesses how well a delivered serviceconforms to customer expectations to quickly identify problems andto assess customer satisfaction
  • Continuallyreviews customer touch points across all channels in order toaccess gaps where professional standardization isrequired.
  • Develops monitors & enhancesinternal / external SLAs TATs workflow exception mgmt. processetc.
  • Collaborates with Analytics team todeliver regular reporting to senior management on key serviceperformance measures
  • Continually challenges theenvironment on service standards delivery processes and attitudetowards the customers End to Endexperience
  • Continuously fosters a morecustomercentric culture within the organization by definingemployee training and culture
  • Defines goals andkey performance indicators for each member of the team and ensureeffective implementation of the organizations performancemanagement process
  • Forming a strong brandAdvocacy environment where teams act as agents of change for thebank.
  • Works closely with key partners to bringtogether data and insights related to customer experience acrossmultiple delivery channels.
  • Ensures continualsearch for innovative methods to leverage data and information toderive relevant insights such as emotional / conducting analysisusing varied techniques by interpreting structured/unstructuredcustomers feedback in order to translate the information to assistin informed decision making.
  • Leads thedevelopment of programs to enhance customer experience bycollecting customer feedback from various sources digital callcentre online comments social media etc. and translating the datainto actionable outcomes.
  • Track &monitor the processes related to data gathering and analysis toensure accuracy and efficiency in data analysis process andresults.
  • Oversees the data analysis processesto ensure thorough and meaningful analysis in order to facilitatedevelopment of factbased compelling recommendations to driveconsensus and strategic alignment.
  • Ensuresclear dissemination of information throughout the organization anddelivers potentially sensitive and negative customer feedback in aconstructive and professional manner for eg. via MysteryShopping.
  • Implements and continually enhancessystems and practices used for managing and reporting customerexperience performance data prioritisation of improvement optionsreporting customer experience information in an engaging wayincluding dashboards.
  • Benchmarks and appliesbest practice customer analytictechniques. 
  • Maintains anunderstanding of contemporary customer intelligence / experiencedesign and implementation to ensure customer analytics drivesoptimal outcomes.
  • Defines goals and keyperformance indicators for each member of the team and ensureseffective implementation of the organizations performancemanagement process
  • Develops talent within theteam by providing guidance and coaching to achieve the definedgoals
  • Conducts ongoing analysis reporting andfeedback distribution of customersurveys
  • Conducts data gathering and researchactivities for relevant stakeholders
  • Performsindepth data mining and process mapping whereneeded
  • Continually reviews current and existingcustomer touch points channels and processes to identify areas ofimprovement and efficiency
  • Supports the designand implementation of various initiatives executed by the CustomerExperience team
  • Works with key stakeholdersincluding process owners management IT and staff to ensure allCustomer Experience team initiatives are fully implemented into the department
  • Collaborateswith Senior Managers to successfully support departmentobjectives

Leadership

  • Actas a role model and drive adherence to organizational values andethics by employees of the assigned function to ensure theestablishment of a value driven culture within thebank.

ChangeManagement

  • Lead themanagement of change through continuous improvement of functionalsystems processes and practices taking into account globalstandards and changes in the business environment which demandproactive action plans.
  • Proactively identifiesand provides solutions for any strategic delivery risks andissues
  • Defines and maintains list ofinitiatives and cascades FABwide transformation initiatives asrequired
  • Articulates and strategizetransformation initiatives into an actionable roadmap acrossBusinesses highlighted through customer feedback or other keytransformation initiatives
  • Delivers highquality output in a timely manner by checking the progress of theprojects against timelines and output against the qualityparameters set by the Group
  • Ensures qualitydelivery by vendor as per the bank guidelines in case of outsourceddevelopment & deliveryareas

Reporting

  • Ensurethat all functional reports are prepared timely and accurately andmeet FAB requirements policies and qualitystandards.
  • Package and present progress nextsteps and challenges regarding projects to the management as andwhen required
  • Ensures timely program reportingis in place and distributed to key stakeholders/SPOCs in order todrive and influence informed decision making around priorities 
  • Leverage central function supportteams to implement the projects (IT Ops Creditetc.)
  • Ensures quality delivery by vendor as perthe bank guidelines in case of outsourced development &delivery areas
  • Proactively identifies andprovides solutions for any strategic delivery risks andissues

Qualifications:

MinimumQualification

  • BachelorsDegree in any relatedfield 

MinimumExperience

  • 5 years 

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
Adobe Analytics,DataAnalytics,SQL,Attribution Modeling,Power BI,R,RegressionAnalysis,Data Visualization,Tableau,DataMining,SAS,Analytics
Experience: years
Vacancy: 1