CX Journey Optimizer

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

**Deliver Exceptional Customer Experiences**

We are hiring a talented individual to lead the design and implementation of customer experiences that meet the needs of our clients.

The ideal candidate will have expertise in crafting seamless, personalized, and engaging customer experiences, leveraging data-driven insights to inform decision-making.

Key Responsibilities:

  • Map and optimize customer journeys to identify pain points and enhance interactions.
  • Analyze data using tools like Google Analytics, Power BI, and Tableau to extract actionable insights.
  • Design omnichannel strategies for cohesive customer experiences across platforms.
  • Leverage CRM tools (Salesforce, HubSpot) and CX platforms (Zendesk, Medallia) to track and improve KPIs such as NPS, CSAT, and CLV.

**Required Skills and Qualifications:**

  • Empathy and emotional intelligence to connect with customers authentically.
  • Strong problem-solving and conflict-resolution abilities.
  • Creativity to innovate and enhance customer engagement strategies.
  • Leadership and storytelling to inspire teams and stakeholders.

We value innovation and collaboration in our team and encourage applicants to share their ideas and perspectives.



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